Italian Social Media Customer Specialist in Lisbon w/Relocation
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We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.
You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You'll Do
- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and elevate complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.
What You Bring
- Fluent Italian, both written and spoken.
- Intermediate English (B1/B2).
- Typing speed of 20+ words per minute.
- Strong communication, problem-solving, and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.
- Basic computer skills and familiarity with social media platforms.
Contract & Working Conditions
- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.
Salary & Benefits
Without Company Accommodation
- Base Salary: €1,366.17/month
- Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
- Base Salary: €1,040.68/month
- Performance Bonus: Details shared during the recruitment processwith the company.
Why Join?
- Work in a truly international and multicultural environment.
- Receive full on-boarding and professional training.
- Access career development and progression opportunities.
- Benefit from relocation assistance and support with your move.
- Enjoy a stable 12-month contract with the possibility of renewal. xysqume
- Learn Portuguese for free and make the most of your experience abroad.
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