Service Support Officer

Company Overview

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At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.

Job Description

As a Service Support Officer, you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around EMEA. In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will be confronted with the administrative challenges of supporting an office of diverse people.

You Will Be Responsible For

Services support tasks, including:

• 
  
• Executive admin support
  
• Project reporting and updates
  
• Team meeting & event coordination
  
• Liaising with various Accounts Teams, to include Project Accounting, Accounts Payables, Account Receivables
  
• Procurement for projects and non project equipment & Services, e.g. processing purchase orders and processing of invoices including 3rd party vendor, OMAR
  
• Compilation of weekly project reporting
  
• Working with other services teams and liaising closely with the contract team on renewals.
  
• Oracle Project Management (OPM) project and resource set up and reporting
  
• Owner/Creator of New Processes, for example S&S Projects, creation of Google Forms and associated Processes and Documentation
  
• Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested
  
• Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses
  
• Providing country support and support on specific customer contracts
  
• Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence
  

Basic Requirements
Desirable
Education and Qualifications

• 
  
• Bachelor Degree in any Principal
  
• Italian native speaker
  
• Fluent English (spoken and written)
  

It will also be beneficial (not mandatory) if you have:

• 
  
• Experience in office administration, help desk, customer service or related field
  
• Experience with Oracle system would be a plus
  

Essential
Experience and Skills

• 
  
• Experience in a supporting role to a project delivery environment for a service provider or the corporate sector
  
• 1 – 3+ years’ experience
  
• Demonstrable in-depth expertise with:
  
• Executive admin support
  
• Providing assistance to Project Managers
  
• Document management and control
  
• Preparation of project status reports
  
• Taking and preparing meeting minutes
  
• MS Office product suite
  
• Google Suite
  
• Excellent documentation skills, i.e. the ability to prepare written information accurately, clearly, effectively, and succinctly for various target audiences, including business, enterprise, and technical
  
• Maintaining up-to-date project information, e.g. financials, procurement, etc
  
• Maintaining continuous professional development in the candidate’s areas of expertise
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