Technical Support Engineer
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SII Group – Technical Support Engineer
Fondata nel 1979SII Group è una società di consulenza internazionale con oltre 100 sedi in quattro continenti, specializzata in IT ed Engineering consulting.
Nell'ambito dei nostri progetti SII Italia è alla ricerca di un/una Technical Support Engineer
Sede di lavoro: Milano (on-site)
La risorsa fornirà supporto IT on-site a una limitata popolazione di utenti, inclusi Executive e VIP, gestendo in autonomia le richieste tecniche e garantendo un servizio professionale fino alla completa risoluzione delle problematiche.
ATTIVITA PRINCIPALI
• Fornire supporto IT di primo livello su PC, notebook, smartphone e periferiche.
• Configurare workstation, docking station e dispositivi mobili.
• Diagnosticare e risolvere problematiche hardware, software e di connettività.
• Gestire gli incidenti fino alla completa risoluzione, coordinando le escalation.
• Fornire supporto dedicato a utenti Executive e VIP.
• Gestire le priorità e garantire un elevato livello di customer service.
• Effettuare occasionali trasferte tra Milano e Lugano.
COMPETENZE RICHIESTE
• Esperienza in IT Support, Service Desk o End User Support.
• Ottime capacità relazionali e orientamento al cliente.
• Buona conoscenza di Windows e Microsoft 365.
• Capacità di lavorare in autonomia e gestire le priorità.
• Professionalità nella gestione di utenti Executive e VIP.
• Capacità di prendere in carico gli incidenti e coordinarne la risoluzione.
• Conoscenza di base di networking e dispositivi endpoint.
Se siete desiderosi di fare la differenza e di lavorare in un ambiente dinamico e innovativo, saremo lieti di ascoltarvi. Candidatevi ora e unitevi a noi
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