Evening Room Attendant

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

An exceptional opportunity presents itself for an Evening Room Attendant to join the Rooms Department at Raffles London at the OWO.

Reporting into the Assistant Executive Housekeeper, you will deliver evening service, ensuring the cleaning to maintain guest rooms and corridors up to The Raffles at the OWO standards. Ensuring the turn down service is delivered in time and following the guest preferences. Maintaining cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience. Working closely with the night Porter to provide all necessary supplies and amenities to guest rooms, maximizing guest satisfaction by providing intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

Specifically, as the Evening Room Attendant, your responsibilities will include:

1. Providing the turn down service following the Hotel procedures.
2. Delivering the service in time and according to guest preferences.
3. Supporting the morning shift when required with cleaning.
4. Maintaining cleaning equipment in good working condition.
5. Reporting any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
6. Using the right cleaning chemicals on all surfaces as per standards.
7. Ensuring service area is well stocked with necessary products and cleaned at all times.
8. Reporting issues such as equipment and light bulb damage promptly to the supervisor or department manager for immediate action.
9. Performing all duties with care towards our guests, always ensuring utmost guest satisfaction.
10. Interacting with guests in a caring, respectful, and positive manner.
11. Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.
12. Maintaining a clean and efficient “5 Star” floor section in line with Raffles standards/LQA.
13. Being part of the daily line-up departmental meeting.
14. Always being well-groomed according to the Raffles London grooming guidelines.
15. Ensuring your uniform is clean and in good condition.

Who are we looking for?

1. A proven track record and ability to provide high levels of service under pressure.
2. Exceptional communication and customer service skills, both written and spoken.
3. An understanding and willingness to contribute to a 24h operational schedule when required.
4. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
5. Able to work within a team.
6. Professional and well-groomed.
7. Detail-oriented.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

1. 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
2. Staff meals while on duty.
3. Free dry cleaning for uniform.
4. Employer pension contribution of 3%
5. Enhanced sick pay.
6. Enhanced maternity, paternity, and adoption pay.
7. Life Assurance 1x salary
8. Employee assistance program, including virtual GP and financial advice.
9. Season ticket loans and cycle to work scheme.
10. Colleague gifting to celebrate special occasions.
11. Paid days off to move house or give back time to a charity of your choice.
12. Internal learning and development programmes tailored to you.
13. Fun-filled events, whether that’s a pub quiz, team run, or festive party.
14. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
15. Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.