Room Service Manager

2 giorni fa

Padova, Veneto, Italia San Clemente Palace Venice Tempo pieno

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duties and responsibilities include:

Managing room service operations and staff, including scheduling shifts and assigning duties
Training staff to provide excellent customer service and uphold the standards of the hotel
Developing and implementing room service menus
Ensuring prompt delivery of orders to guest rooms
Monitoring guest feedback and resolving complaints in a timely and professional manner
Maintaining inventory and ordering room service supplies as needed
Collaborating with the kitchen staff to ensure meal preparation aligns with delivery times
Ensuring compliance with food safety and sanitation regulations
Reviewing and processing billing for room service orders
Promoting additional services and facilities of the hotel to guests
Oversee all room service operations, ensuring all standards and hotel protocols are adhered to.
Manage the room service team, providing training and performance feedback as necessary.
Collaborate with the kitchen staff to ensure timely delivery of orders and maintain high food quality standards.
Manage inventory and supplies and ensure adequate stock levels.
Handle guest complaints and queries promptly and professionally.
Coordinate with housekeeping and maintenance departments as necessary.
Ensure compliance with health and safety regulations.
Monitor room service budget and implement cost-saving measures as necessary. xysqume
Knowledge in Micros.