Desktop Engineer L1

2 giorni fa

Milan, Lombardy, Italia Iron Systems, Inc Tempo pieno

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Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Job Description

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
Good technical knowledge of Windows operating system (Windows 10 and 11)
Knowledge on Microsoft Office 2016 (Office 365)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Ability to perform remote troubleshooting and provide clear instructions
Experience in Handling Windows Imaging Project
Experience in software development, processes, and methods
Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
Ability to organize workload for effective implementation.
Ability to interact effectively at all levels with sensitivity to cultural diversity
Ability to adapt new product support as organization evolves.
Knowledge on SCCM and Intune administration
Knowledge on mass OS deployments
Experienced in maintaining multiple OS image and hardware models
Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
Knowledge of PXE and DHCP functionality

Soft Skills:

Strong interpersonal skills
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Able to handle unforeseen situations
Excellent problem-solving and multitasking skills
High level of acceptance
Can drive value and its methodology
Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. xysqume
Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
Experience in the management of multi-discipline teams in distributed locations
Demonstrable results in a business customer facing role, with a track record of delivering

Responsibilities