Retail Training Specialist

We are looking for a Marketing Manager to join our growing team in San Martino di Lupari (PD), Italy.

Contract type: Permanent
Working hours: Full time
Salary: Competitive, based on experience and skills

Responsibilities:

• Develop and execute marketing strategies.
• Stay up-to-date on new social media tools, content techniques, and best practices.
• Post weekly to both Instagram & TikTok, as well as monitor competitor markets.
• Coordinate and manage a range of activities, including content creation, social media management, email marketing, campaign coordination, tradeshow, and event management in collaboration with the Marketing Manager.

Critical Skills:

• Exceptional organization.
• Strong communication skills.

Bring innovation, demonstrate passion, and elevate communication with a start-up approach in the implementation of all Retail Training & Development projects, focusing on Customer Service and Product Knowledge.

CORE JOB RESPONSIBILITIES:

• Plan and organize employees' training & development projects with a focus on Retail store staff training.
• Assess training needs and design new training content and materials aligned with company strategy and goals.
• Facilitate the company's retail training App channels to increase brand Product Knowledge and Customer Service.
• Focus on Product Knowledge and retail-oriented topics, including customer service, store KPIs, and performance improvements.
• Organize training courses and workshops and communicate with external training providers.
• Monitor training efficacy through surveys and ROI analysis methods.
• Work with the US Training team and coordinate with local HR, Retail, and leadership teams in all EU countries.
• Manage Training Store visits and coaching on the field.
• Organize other cross HR/Training processes, including performance assessment and new joiners onboarding.

Requirements:

• Bachelor's degree or equivalent (preferably in Training & Development, Communication, Advertising, Marketing, or Languages).
• Fluent in English; any additional language is a plus.
• Knowledge of LMS and training authoring tools (e.g., Articulate Rise) is a plus.
• Proficiency in MS-Office (particularly PowerPoint and Excel); additional skills in graphic/video software (e.g., InDesign, Photoshop) are a plus.
• 2-3 years of previous work experience in a similar role.
• Excellent knowledge of digital and social media.
• Strong passion for the fashion industry.
• Creative and innovative mindset with proactive and outgoing attitude.
• International background is a plus.
• Customer-oriented with strong interpersonal skills.
• Strong written and verbal communication skills.
• A good team player with strong multi-tasking abilities.

Benefits:

• An International, fresh, and dynamic working environment.
• Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility.
• Physical & Mental Health programs, sustainable projects, and workshops.
• Arts, sports, and social events outside the office.
• Training & Development platform and paths.
• Discount on our products both online and in stores.