Director Sales CIS, Ukraine and Israel

The Director Sales CIS, Ukraine and Israel, is responsible for driving the overall sales performance of the CIS, Ukraine and Israel region, with a dual focus on managing a portfolio of strategic accounts and leading a team of sales professionals.

This role combines hands-on ownership of key B2B relationships with direct people management responsibilities, including the oversight, development, and performance management of the regional sales team. The Director Sales plays a critical role in fostering long-term partnerships while ensuring the team delivers sustained commercial results, in line with LHW's global philosophy and policy guidelines.

Acting as a key contributor to both execution and strategy, the Director Sales plays a critical role in implementing team-level sales plans and providing input into the broader regional strategy. The position requires a high level of ownership, cross-functional collaboration, and the ability to influence stakeholders across levels.

Time allocation

• 25% leadership
• 25% strategy
• 50% sales involvement

This is a full-time position located in Milan. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our Milan office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and develop a team of sales professionals, fostering a high-performance and accountable culture
• Set and manage performance expectations, providing regular feedback and development opportunities
• Serve as a resource and escalation point for team challenges, both internal and client-related
• Support sales team hiring, onboarding, and succession planning

Sales Strategy and Execution

• Drive the execution of sales plans aligned with organizational objectives and member hotel needs
• Contribute to the development of segment, regional, or global strategies by offering market insights and team-level feedback
• Monitor sales metrics and business trends to identify opportunities, adjust tactics, and optimize account coverage
• Partner with cross-functional teams (global servicing, marketing, distribution, member relations) to align efforts and maximize impact
• Ensure strong representation and value delivery for member hotels in client engagements and partnerships

Client Relationship Management

• Maintain and grow strategic client relationships, ensuring a high level of satisfaction, retention, and value delivery
• Support the team in managing key accounts and navigating complex negotiations or service issues
• Represent the organization and its member hotels at key industry events, meetings, and business reviews
• Act as a trusted advisor to clients, identifying opportunities for growth, innovation, and collaboration

Operations, Reporting, & Communication

• Oversee accurate forecasting, reporting, and CRM updates, ensuring visibility into team activity and performance
• Manage team resources and budgets in alignment with strategic goals
• Facilitate regular internal communications, sharing updates, insights, and feedback across teams and leadership
• Contribute to continuous improvement of sales processes, tools, and systems

Requirements & Experience

• Preferred Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality.
• 6+ years of progressive experience in sales, preferably in hospitality, travel, or related industries
• 2+ years of experience leading and developing high-performing teams
• Proven knowledge of the CIS and Eastern Europe luxury travel landscape and its key stakeholders, with an established regional network
• Proven ability to manage strategic accounts and foster long-term client relationships
• Strong business acumen with experience in sales planning, forecasting, and performance management
• Excellent interpersonal, communication, and presentation skills
• Comfortable working in a dynamic, cross-functional, and global environment
• Ability to travel as required – Russian passport holder required
• Fluent in English and Russian

Skills & Abilities

• The successful candidate will demonstrate high ownership, strong cross-functional collaboration, and the ability to influence stakeholders across all levels, with a clear commitment to full compliance with LHW's global philosophy and policy guidelines, and a consistent approach grounded in transparency and open communication.
• Strategic, analytical thinker with a proven ability to develop innovative, win-win solutions that drive value for clients, partners, and the business
• Operates effectively in fast-paced, evolving environment