Senior Solution Engineer

Acronis is a world leader in cyber protection empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses depend on. We are in an exciting phase of rapid growth and expansion and looking for a Solution Engineer, who is ready to join us in creating a #CyberFit future and protecting the digital world.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ business, so we are looking for a highly motivated individual who thrives in a fast-paced and high-volume work environment. The ideal candidate for this position will not only possess the skills and experience required but will also have a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. And just like every position at Acronis, the ideal candidate will embody all our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

The Senior Solution Engineer will be an integral part of the entire sales cycle helping to achieve technical wins and to drive the adoption of our solutions and products. You will get a chance to be a key member of the Sales organization, responsible for the design and architecture of Acronis platform solutions.
This is a very dynamic role, and you will have the option to evolve and take your career to the next level. The ideal candidate would have worked with cloud & security technologies or vendors, consulted, or conducted solution sales, and be passionate about understanding new technologies in the cloud computing and security space.

WHAT YOU'LL DO

• Work closely with our sales team as well as other business partners in articulating solutions to our service providers, partners, and end customers.
• Participate in meetings as an Acronis technology expert, conduct demos and pitch Acronis products and technologies throughout the entire sales cycle and beyond.
• Engage with our customers, partners, service providers, and internal account teams to execute and coordinate activities to sell Acronis solutions.
• Analyze prospective partners’ and customers’ business requirements, go-to-market strategy, security, audit, retention, and other policies associated with protection or transfer of the data.
• Strategic Account Management in collaboration with Acronis Account Managers to influence, develop, and manage sales account strategies.
• Facilitate and manage customer evaluations, and proof of concept activities for Acronis’ solutions.
• Perform technical troubleshooting and achieve technical wins during the pre-sales process.
• Position compelling solutions targeted at solving the customer’s business problems, over and above specific technical requirements, and acting as technical advisor to the customer.
• Conduct hands-on demonstrations and knowledge transfer of Acronis’ solutions to customers/channel partners.
• Gather technical requirements, develop cost-effective designs and solutions, and present them in front of our prospects.
• Develop response to RFIs & RFPs.
• Identify needs to integrate MSPs RMM platforms with our Acronis Platform. Assist during the technical integration and work closely with cross-functional and regional teams.
• Understand complex customer needs and develop innovative solutions.
• Provide customer and market input to Product Management, Engineering, Customer Service, and other pertinent groups within Acronis.
• Coach & mentor new hires and Junior Solution Engineers.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• At least 5 years of experience in a relevant position.
• Relevant experience with data center IT architecture design.
• Cloud-based applications such as Microsoft 365 and Google Workspace.
• Backup, Disaster Recovery, and Storage solution design experience.
• Security experience in one or more of the following areas:
  - Antivirus / Ransomware Protection
  - Patch Management
  - Vulnerability Assessment
  - EDR/MDR/XDR
  - Email Security
  - Data Loss Prevention (DLP)
  - Network Security.
• Strong Project Management skills.
• Comfortable to develop & present business continuity solutions.
• Strong knowledge of Microsoft Operating Systems (Linux or other operating systems beneficial).
• Experience with Hyper-V & VMware Virtualization platforms (other platforms beneficial).
• Technical background in databases like MS SQL, MS Exchange, and MS SharePoint; additional knowledge of Oracle and MariaDB useful.
• The ability to articulate technical and business value propositions.
• Knowledge of technologies and product offerings for cloud-based services/solutions of competitors plus knowledge and experience of customer and sales opportunity management practices.
• BS in computer science, electrical engineering, technical consulting, or equivalent experience.
• Analytical / Interpersonal Skills - Must be a good listener, creative, intuitive, and have the ability to resolve problems in potentially stressful situations.
• Passion and commitment.
• Experience to establish high-level customer relationships and actively working on the customer/reseller/service provider side with the respective interface.
• Ability to articulate and understand Acronis technologies and the benefits that can be applied with applications of Acronis solutions.
• Being a team player, proactive and dynamic, prepared to engage on social platforms about relevant technical topics.
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy.
• Must display effective management of time and resources with strong project management skills.
• Must be an articulate, persuasive, and polished oral and written communicator, able to effectively discuss and negotiate around technical issues.
• Self-motivated, customer-oriented, resourceful, and enthusiastic, showing an entrepreneurial mindset.
• Ability to travel (including international).
• Fluent in English (+ another language applicable).

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete, and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world every day are the cornerstones of the Acronis Team.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

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