Collections Operations Manager

About the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world - you are in the right placeWe are on a steep growth curve and are seeking a highly motivated and detail-oriented Collections Operations Manager to oversee and support the collections activities of local teams across various countries. In this role, you will play a pivotal part in driving our global collections strategy by ensuring operational consistency, maintaining high data quality standards, and fostering strong collaboration between local teams and external collections agencies.This position is open to residents of Milan. If interested, please send us your most updated CV in English.Your Responsibilities Lead and coordinate collections efforts across multiple countries by setting clear weekly objectives and ensuring local teams are aligned on priorities and processes. Design, maintain, and monitor collections task schedules, adapting to region-specific operational needs and regulatory requirements. Ensure high-quality, accurate, and clean data is available and easily accessible for local teams to drive timely and effective collections decisions. Create and maintain centralized dashboards and reporting tools to track KPIs, monitor outstanding balances, and identify bottlenecks in collections activities. Establish and nurture strong working relationships with local collections agencies, handling onboarding, performance tracking, and escalations as needed. Serve as a central point of contact for cross-functional collaboration between local finance teams, customer service, and external partners. Own the accuracy and delivery of final collections figures, ensuring consistency across regions and reporting standards. Engage in direct customer contact where needed, including handling sensitive or escalated cases and conducting follow-ups via phone, email, or other communication channels. Continuously improve collections processes, incorporating feedback from local teams, industry best practices, and data-driven insights. Conduct regular reviews and audits of regional collections pipelines to ensure compliance and efficiency. Your Qualifications Bachelor’s or Master’s degree in Business Administration, Accounting, or Finance. 3-5 years proven experience in collections, finance, or account management, preferably in the residential real estate sector. Full-working proficiency in English is required, other European language is a plus. Excellent written and verbal communication skills, including negotiation skills and the ability to handle difficult conversations with tact and professionalism. Strong MS Excel proficiency and other collections software and CRM systems (Salesforce, Freshdesk, etc.). Strong knowledge of tenant rights, eviction processes, and collection regulations. Problem-solving mindset with the ability to think creatively to resolve payment issues. Customer-focused mindset and a genuine passion for delivering exceptional member experiences. Self-accountable and able to work independently without well-worn paths or established protocols. Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment. Flexibility to travel locally as needed to coordinate on-site visits. What We Offer Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one. Team Events: Connect and have fun with your colleagues at our regular, lively company events. Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city. Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further. Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries. Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club. Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes. Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market #LI-KT1