Technical Support Engineer

4 settimane fa

Sesto San Giovanni, Italia Altro A tempo pieno

Technical Support Engineer – ABBBei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum erfordert Mut. Aber bei ABB gehen Sie ihn nicht allein. Run what runs the world.Reporting to: Technical Support ManagerLocation: Eastern Europe, optionally worldwide (Energy Industries division)Responsibilities:Provide technical support for ABB experts worldwide, business partners and end customers using Salesforce as the CRM platform; participate in ensuring 24/7 availability of remote support line.Lead resolution teams and handle customer communication for support cases where multiple stakeholders (e.g., system experts, R&D, quality) build a resolution team based on severity, complexity, and urgency.Lead and support type test activities, component specifications, life cycle solutions and product engineering.Support customers with grid code compliance studies (e.g., Power Factory, PSS/E, PSCAD) and digital transformation (e.g., cyber security, digital twin).Your background:Bachelor or master’s degree in electrical engineering.Minimum 4 years of experience in field service or engineering with power generation system know‑how, embedded software and control hardware plus power electronics (experience with excitation systems preferred).Fluency in English; additional languages are an asset.Intrinsic attitude to drive innovation and improvement.Proven organizational skills with the ability to handle multiple projects simultaneously.High sense of responsibility and commitment.High degree of intercultural awareness.Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund. Könnte das hier Teil Ihrer Geschichte werden? Bewerben Sie sich noch heute oder besuchen Sie abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die unsere Industrielösungen auf der ganzen Welt haben, zu informieren.Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Information TechnologyIndustries: Automation Machinery Manufacturing#J-18808-Ljbffr

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