Sales Support Executive – Retail Technology Solutions

Sales Support Executive – Retail Technology SolutionsDepartment: SalesReports To: Head of Sales (Retail)Location: RemoteEmployment Type: Full-TimeYou will join a fast-growing retail innovation technology company transforming in‑store operations through automation, digitalization, and intelligent systems.Our Solutions Portfolio IncludesAI‑Enabled Cash Management Systems—enhancing security, efficiency, and visibility in cash operations.Electronic Shelf Labels (ESL)—delivering real‑time pricing accuracy and operational agility.Digital Signage Solutions—creating engaging in‑store communication and customer experiences.We partner with leading retailers and brands to modernize store operations and drive measurable business performance.Role PurposeThe Sales Support Executive provides critical commercial, administrative, and operational support to the sales team while also contributing to lead generation and customer outreach. This hybrid role combines strong coordination skills with proactive engagement—including cold calling and prospect follow‑up —to help grow our sales pipeline and ensure smooth customer journeys. You will collaborate closely with sales, marketing, and technical teams to ensure opportunities are captured, documented, and delivered efficiently.Key ResponsibilitiesSales Coordination & AdministrationPrepare proposals, quotations, and tender submissions for AI Cash Management, ESL, and Digital Signage solutions.Maintain CRM data accuracy across leads, opportunities, and client accounts.Support the scheduling of demos, product presentations, and client meetings.Track order fulfilment and installation progress in coordination with logistics and technical teams.Assist with internal documentation, pricing updates, and partner correspondence.Lead Generation & Cold CallingConduct cold calls and outbound outreach to potential clients across the retail sector to identify new business opportunities.Qualify leads and schedule introductory meetings or product demos for the sales team.Follow up on marketing campaigns, event leads, and inbound inquiries.Maintain detailed records of outreach activities, conversations, and next steps in the CRM.Collaborate with marketing on targeted calling lists and prospect engagement strategies.Customer & Project SupportAct as a point of contact for clients on order updates and documentation.Coordinate with cross‑functional teams (Technical, Operations, Customer Success) to ensure seamless execution.Support client onboarding and after‑sales service coordination.Help prepare implementation documents and client handover.Reporting & AnalysisGenerate regular sales activity and pipeline reports for management review.Monitor key metrics such as lead conversion, quotation turnaround, and sales pipeline performance.Provide insights on lead quality and outreach effectiveness.Key Skills & CompetenciesConfident and professional telephone manner; comfortable with cold calling and outreach.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency with CRM systems.Working knowledge of Excel, PowerPoint, and Word.Analytical mindset with the ability to interpret and present sales data.Customer‑centric, detail‑oriented, and proactive in follow‑up.Ability to work effectively with both sales and technical colleagues.Education & ExperienceBachelor’s degree in Business, Marketing, or related field.2–4 years’ experience in Sales Support, Inside Sales, or Lead Generation—ideally in retail technology, automation, or B2B sales calling on Retail and Hospitality Sectors.Prior experience with cold calling or telemarketing in a B2B environment is highly desirable.Exposure to solution‑based selling involving hardware and software integration is advantageous.Personal AttributesEnergetic, persuasive, and self‑motivated.Resilient with a positive attitude toward outreach and prospecting.Highly organized with a keen eye for detail.Adaptable, curious, and eager to learn about new technologies.Collaborative and dependable team player.Apply onlineAdditional DetailsSeniority level: Entry levelEmployment type: Full‑timeJob function: Sales and Business DevelopmentIndustries: IT Services and IT Consulting#J-18808-Ljbffr