Sistemista Microsoft

• Provide end-user support (Level 1 and basic Level 2) via ticketing system
• Install, configure and troubleshoot Windows client devices
• Manage user accounts and permissions (Microsoft 365, Active Directory)
• Support onboarding/offboarding processes (users and devices)
• Configure and support mobile devices (iOS and Android)
• Maintain IT documentation and knowledge base
• Support and guide junior Help Desk resources on daily activities

Requirements (Must-have)

• 3 years of experience in IT Support / Help Desk
• Good knowledge of Windows 11 troubleshooting
• Experience with Microsoft 365 (user management, basic administration)
• Basic knowledge of Active Directory (users, groups, password reset)
• Experience using a ticketing system
• Good communication skills with end users
• Ability to manage multiple requests and prioritize tasks
• Based in Genoa area

Nice-to-have

• Experience with Level 2 support activities
• Basic networking knowledge (IP, DNS, Wi-Fi)
• Experience with device deployment tools

What we are looking for

• Reliable and structured approach to daily support activities
• Ability to work both independently and within a team
• Proactive attitude in problem solving
• Attention to confidentiality and data handling