Operations Coordinator

3 settimane fa


milano, Italia Prosana A tempo pieno

Are you the kind of person who thrives in fast-paced environments, loves solving problems, and knows how to turn chaos into order? If you enjoy creating and refining systems to boost efficiency, this role will be a perfect fit

This retention marketing agency is on a mission to redefine the scaling experience for DTC brands by providing services that feel like an in-house team. They’re looking for a driven Operations Coordinator to join them as they continue to scale, supporting the agency’s growth and playing a huge part in its success.

If you’re ready to roll up your sleeves, work closely with a passionate founder, and help take this startup to the next level, keep reading

WHAT YOU'RE GETTING INTO

Step into a pivotal role that’s rewriting the playbook for how brands scale. Built on a mission to drive sustainable growth and become the go-to name for retention marketing, this agency doesn’t just create strategies—it builds partnerships.

As an Operations Coordinator , you’ll work directly with the founder to transform their operations into a seamless, well-oiled machine. You’ll play a key role in building systems, improving workflows, and setting the stage for the team to focus on what matters most: driving growth and delivering a standout experience to their clients.

This is your chance to make a real impact in a startup environment where innovation, ownership, and teamwork are at the forefront. Join them as they scale and shape the future of retention marketing for eCommerce brands worldwide.

This is a remote, full-time contractor position.

WHAT'S IN IT FOR YOU
  • A fully remote position, providing the freedom to work from anywhere.
  • Flexibility in work hours as long as deadlines and quality expectations are met.
  • Exposure to exciting projects in the startup ecosystem, where new ideas and innovation are at the forefront.
  • Join a small, dynamic team of driven individuals who value action, transparency, and innovation, where they’re building a culture that encourages proactive problem-solving and open communication.
HOW YOU WILL SPEND YOUR TIME
  • Streamline workflows across the agency by identifying inefficiencies and implementing solutions to improve communication, productivity, and overall team performance.
  • Keep content and strategy teams on track by setting clear expectations, monitoring deadlines, and ensuring deliverables exceed client standards.
  • Lead the charge in creating an exceptional experience for new hires by refining and designing SOPs.
  • Manage platforms like Asana and Slack to ensure alignment, accountability, and seamless communication across the team.
  • Partner closely with the founder on strategic initiatives by organizing schedules, preparing agendas, and managing follow-ups from key meetings.
  • Be the glue that holds cross-department collaboration together by driving alignment, tracking objectives, and fostering an environment of open, effective communication.
  • Serve as the point of contact for coordinating clear, timely, and professional updates to clients via Slack.
WHO YOU ARE
  • You have experience managing workflows in tools like Asana or ClickUp and thrive in dynamic, fast-paced environments.
  • You’ve worked in an agency setting, ideally in eCommerce or digital marketing, and are skilled at juggling multiple priorities.
  • You catch the little details others might miss and take pride in ensuring nothing falls through the cracks.
  • You’re a proactive problem solver who doesn’t wait for direction.
  • You’re fluent in English, excelling in both written and verbal communication.
  • You thrive in startup environments where speed, adaptability, and action are key to success.
  • You value transparency, collaboration, and delivering outstanding client experiences.
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