Customer Service Operation Manager In Vivo Diagnostics Italy
5 giorni fa
Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d)Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers.Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.ResponsibilitiesYou will ensure the delivery of services at operational level with respect to process adherence, service quality and Service Level Agreement with Customers.You will manage the organization unit assigned and lead and coordinate dedicated management and staff.You will oversee the implementation and utilization of support tools and technologies that streamline customer support processes. This can range from ERP systems to AI-based tools and knowledge management platforms.You will ensure that customer interactions are handled with care and professionalism, aiming to enhance customer satisfaction and retention. This often involves handling escalated issues and maintaining awareness of major customer concerns.You will ensure operational performance through adherence to CS processes and the Siemens Healthineers Quality System.You will generate detailed reports on customer support performance and using data analytics to make informed decisions. This often involves analyzing trends and patterns in customer interactions to identify areas for improvement.QualificationsYou have successfully completed a Degree in Engineering or equivalent fields.You have several years of experience in the customer services environment and managing customer satisfaction in complex matrix organizations.You have a keen analytical mind for interpreting performance metrics and customer data. This involves identifying trends, potential issues, and areas for improvement through data-driven decision-making.You are familiar with support technologies such as ERP, CRM, ticketing systems and analytics tools. An understanding of how these technologies work together to streamline support processes is crucial.You have strong leadership skills that are essential for managing and inspiring a support team. This includes the ability to delegate tasks, provide constructive feedback, and foster a positive team environment.To find out more about the specific business, have a look at an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. Please create a profile within our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.#J-18808-Ljbffr
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Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d)Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers.Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you...
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Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d)Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers.Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you...
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Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers. Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage...
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Via Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d)Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers.Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage...
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In Vivo Customer Services Ops Manager – Italy
7 giorni fa
Milano, Italia Siemens Mobility A tempo pienoA global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and...
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In Vivo Customer Services Ops Manager – Italy
6 giorni fa
Via Milano, Italia Siemens Mobility A tempo pienoA global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and...
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Customer Service Operation Manager In Vivo Diagnostics Italy
1 settimana fa
Milano, Lombardia, Italia Siemens Healthineers A tempo pienoJob ID485678Posted since16-Dec-2025OrganizationSiemens HealthineersField of workCustomer ServicesCompanySiemens Healthcare S.r.l.Experience levelExperienced ProfessionalJob typeFull-timeWork modeHybrid (Remote/Office)Employment typePermanentLocation(s)Milan - Milano - ItalyJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere....
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Milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction.This role requires a degree in engineering and several years of experience in customer service management.The successful candidate will manage a dedicated team, utilize support...
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Milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support...
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Via Milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support...
