Cloud Security Engineer

ServiceNow is changing the way people work. With a service orientation toward the activities tasks and processes that make up day‑to‑day work life we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and continuously challenging ourselves to improve. We employ the brightest and most forward‑thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Join the Office of the CISO team and help set the bar for cloud securityWhat you get to do in this roleServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with all other ServiceNow security organisation departments and the sales, legal, IT and product teams on security‑related topics. Most importantly the Office of the CISO team works with prospects, customers and partners to address questions related to the security of ServiceNow’s cloud‑based service.This team values integrity, quality, expertise, precision, communication and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.You will be a member of the EMEA team of the Office of the CISO focusing on Italian‑speaking countries.As a valued member of our esteemed team you will assume the pivotal role of a Cloud Security Professional; your mission encompasses ensuring unwavering support for the Sales Team in pre‑ and post‑sales endeavours. You will expertly navigate questionnaires, meticulously review contracts and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences both internal and external.As a leader in security conversations you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams you will be vital in resolving security issues arising from investigations and conducting thorough post‑mortems to guarantee comprehensive remediation. Should the need arise you will spearhead structural or design changes propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.Key ResponsibilitiesCustomer Security Engagement & Sales SupportThrough pre/post‑sales customer calls, questionnaires and contract review activitiesSecurity Incident Management & InvestigationCombining incident handling, escalation, investigation and remediation responsibilitiesStrategic Security Messaging & Industry LeadershipEvangelism, industry participation and customer experience coordinationCross‑Functional Security LeadershipProvide team leadership and contract negotiation dutiesQualificationsRequired QualificationsExperience & Technical ExpertiseIdeally 5 years IT experience with 2 years in Cloud Security incident handling and/or AI/LLM security cloud operationsExperience leading cross‑functional security initiativesCommunication & Customer‑Facing SkillsGood presentation skills, interpersonal skills, executive communication ability to collaborate with cross‑functional stakeholdersStrong communication skills with technical and non‑technical audiencesSales & Business AcumenSales lifecycle understanding, ITIL/ITSM, contract negotiationsLanguage – Fluency in Italian language and English.Preferred QualificationsCISSP, CISM or similar security certificationExperience in cloud security (AWS, Azure or GCP)Background in regulated industries (financial services, healthcare, government)We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals who are strong in aptitude and attitude will have an opportunity to grow their professional careers through continuous education and working with some of the most advanced technology and talented professionals in the business.Additional InformationWork Personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.Remote Work: NoEmployment Type: Full‑timeKey SkillsSplunkIDSNetwork securityComputer NetworkingIdentity & Access ManagementPKIPCINIST StandardsSecurity System ExperienceInformation SecurityEncryptionSiemExperience: yearsVacancy: 1#J-18808-Ljbffr