Site Support Analyst
7 giorni fa
Join to apply for the Site Support Analyst role at ChubbThis is an office-based role; the expectation is to be onsite 5 days per week. The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this position is responsible for supporting users with hardware, software, applications, and communication devices. The analyst will deliver hands-on assistance, manage installations and configurations, and contribute to key IT projects, all while maintaining a high standard of customer service and operational continuity.ResponsibilitiesProvide technical assistance to users experiencing issues with desktop hardware, software, applications, printing, iPhones, and telephones.Configure, build, and install hardware; install software and applications as required.Support PCs, laptops, telephones, soft phones, mobile and desk handsets, printers, printing devices, smart devices, and digital scanners.Support both internal and external applications, including all Microsoft products.Ensure all desktop devices are patched and have up-to-date antivirus protection.Set up and maintain training and meeting rooms with necessary hardware; manage video and collaborative conference calls.Process help desk tickets for employees and contractors; update company systems with knowledge guides, ticket updates, and inventory records.Participate in projects and initiatives such as office moves, hardware refreshes, major software rollouts, desktop migrations, security implementations, compliance issues, and standardization of end user services.Train and guide staff on hardware and software usage.Document resolutions to desktop issues and propose solutions to root cause problems.Interact with third-party vendors to resolve specific technical problems.Identify opportunities to improve, automate, or simplify processes and systems.Provide remote or onsite support to other countries in the EMEA region as required.QualificationsKnowledge & ExperienceMinimum of 3 years in technical support roles for end-users.Microsoft Certified Desktop Support Technician (MCDST) certification is a plus.Strong understanding of PC hardware, with a keen interest in technology and end-user support.Knowledge of Mac OS and Apple iOS is advantageous.Advanced level of English (written and spoken).Soft SkillsExcellent communication skills to interact with users of varying technical expertise.Proactive, service-oriented attitude.Strong ability to prioritize tasks and manage multiple requests simultaneously.Effective collaboration with other departments, such as IT, to ensure operational continuity.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: InsuranceReferrals increase your chances of interviewing at Chubb by 2x#J-18808-Ljbffr
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Site Support Analyst
6 giorni fa
Milano, Italia Altro A tempo pienoJoin to apply for the Site Support Analyst role at ChubbThis is an office-based role; the expectation is to be onsite 5 days per week.The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment.Acting as the first point of contact for technical issues, this position...
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Site Support Analyst
5 giorni fa
milano, Italia Chubb A tempo pienoJoin to apply for the Site Support Analyst role at ChubbThis is an office-based role; the expectation is to be onsite 5 days per week. The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this...
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Site Support Analyst
3 settimane fa
Milano, Italia Chubb A tempo pienoJoin to apply for the Site Support Analyst role at Chubb This is an office-based role; the expectation is to be onsite 5 days per week. The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this...
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Site Support Analyst
7 giorni fa
Via Milano, Italia Chubb A tempo pienoJoin to apply for the Site Support Analyst role at ChubbThis is an office-based role; the expectation is to be onsite 5 days per week. The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this...
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Site Support Analyst
6 giorni fa
Milano, Italia Chubb A tempo pienoOverviewThe Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment.Acting as the first point of contact for technical issues, this position is responsible for supporting users with hardware, software, applications, and communication devices.The analyst will deliver...
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Site Support Analyst
3 settimane fa
Milano, Italia Chubb A tempo pienoOverview The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this position is responsible for supporting users with hardware, software, applications, and communication devices. The analyst will...
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CRM & Site Engagement Analyst
15 ore fa
Milano, Italia Amazon A tempo pienoA leading ecommerce platform is seeking a Site Engagement Analyst in Milan to enhance customer engagement using data-driven insights. The candidate will analyze customer journeys, develop actionable CRM strategies, and collaborate with cross-functional teams to optimize communications. Ideal applicants should possess a bachelor's degree, strong analytical...
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CRM & Site Engagement Analyst
15 ore fa
Via Milano, Italia Amazon A tempo pienoA leading ecommerce platform is seeking a Site Engagement Analyst in Milan to enhance customer engagement using data-driven insights. The candidate will analyze customer journeys, develop actionable CRM strategies, and collaborate with cross-functional teams to optimize communications. Ideal applicants should possess a bachelor's degree, strong analytical...
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Site Engagement Analyst — Cx Insights
1 settimana fa
Milano, Italia Amazon A tempo pienoA leading fashion retailer is seeking a Site Engagement Analyst to manage analysis and reporting for their CRM team.This pivotal role involves engaging with customer data to refine strategies aimed at improving customer experiences.Candidates should hold a Bachelor's degree, have at least 3 years of relevant analytical experience, and be proficient in data...
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Support Analyst
3 settimane fa
Milano, Italia Medi Market Group A tempo pienoSupport Analyst Cosa cerchiamo? Siamo alla ricerca di un professionista con esperienza comeSupport Analyst (Ops) Requisiti: - Diploma o Laurea in Informatica o discipline STEM - Esperienza di almeno 2 anni nell'ambito della gestione del service desk' nella configurazione e gestione degli asset' e nel supporto di secondo livello (L2). - Inglese fluente...
