Business Networks Support Engineer
2 settimane fa
Business Networks Support Engineer TP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer.This position will focus on our SMB / Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner.Additionally, they document support tickets, **escalate** complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.One should have great knowledge of business level networking. Responsibilities Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals. Design and deliver solutions based on TP-Link products that meet customers and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Qualifications Education & Experience Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. 3+ years of experience in technical support, enterprise network solutions, or a related role. Technical Skills Strong understanding of networking protocols and network architectures. Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points. Proficiency in analyzing logs, packet captures, and designing technical solutions. Experience with bid analysis and crafting technical solutions for enterprise customers is a plus. Skills Excellent written and verbal communication skills in English / Italian. Strong customer service mindset with a proactive approach to problem-solving. Ability to work collaboratively with cross-functional teams. Respond to urgent cases, including those requiring attention outside of regular working hours. Relevant certifications such as CCNA, CCNP, or equivalent certifications. Experience providing training to internal teams and external customers. Familiarity with technical support for enterprise-level clients. Experience in ticketing system such as Zendesk. #J-18808-Ljbffr
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Enterprise Network Support Engineer
2 settimane fa
Lombardia, Italia TP-Link Italia A tempo pienoA leading networking solutions provider is seeking a Business Networks Support Engineer in Italy to support SMB/Enterprise product lines. The role involves troubleshooting complex issues, collaborating with sales and engineering teams, and delivering training. Ideal candidates will have a Bachelor's degree in IT, 3+ years of experience in support, and strong...
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System Engineer
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Business Development Engineer
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Senior Network Engineer
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Senior Network Engineer: Palo Alto Security
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