Forward Deployed Engineer
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Job Title: Forward Deployed Engineer (FDE)
Salary: ideally up to €90k (flex for strong candidates)
up to 35% bonus (~20% standard, rest based on performance)
very generous early-stage equity
Location: Milan (ideally 1-2 office days/week but flexible)
Company : autonomous AI agents for enterprise clients
About the company
This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.
The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.
Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.
About the role
You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.
This is a heavily hands-on role: most of your time is spent building and deploying (~70%), with the client-facing side being ~30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.
Must have requirements:
- Professional fluency in English and Italian
- Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)
- Strong foundation in Python, FastAPI
- Experience with LLMs & Agentic AI in production
- Comfortable moving between high-level problem definition and hands‑on debugging
- Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity
- Experience with AI Voice Agents / Conversational AI
- Additional fluency in Spanish, German, French or Portuguese
- FDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS
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