Client Experience Coordinator

3 settimane fa

Lombardia, Italia Hotel Domani A tempo pieno

Guest Experience & Front-of-HouseWelcome guests warmly and guide them through check-ins, studio tours, and class preparation. Maintain a calm, professional, and inviting studio atmosphere at all times. Client Relationship Management (CRM)Manage and update client profiles, bookings, and memberships in the CRM system. Support client retention by tracking engagement and following up with members. Ensure accurate data entry and reporting to support management insights. Sales & Community EngagementEducate guests about THRIOM services, memberships, and packages with authenticity and enthusiasm. Assist in achieving sales and retention goals by upselling memberships and retail products. Help coordinate community events or activations that strengthen member relationships. Operational SupportCollaborate with instructors and management to ensure smooth daily operations and class transitions. Maintain the studio’s presentation standards: clean, organized, and aligned with THRIOM’s aesthetic. Assist with administrative tasks such as inventory, scheduling, and supplier coordination. Team CollaborationAct as a communication link between clients, instructors, and management. Support internal projects that improve efficiency and client experience. QualificationsFluent in Italian and English (written and spoken). Background in hospitality, wellness, or retail preferred. Strong organizational, multitasking, and communication skills. Professional, polished, and client-focused attitude. Tech-savvy and comfortable with CRM and scheduling tools. Genuine enthusiasm for wellness, fitness, and community . #J-18808-Ljbffr

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