Project Manager Onboarding

Overview Job Description Position: Project Manager Onboarding / AML Location: Milan, Italy Department: Process Transformation & Digitalization - Operations Transformation Languages: Italian mandatory, English required About Nexi Group Nexi Group is a leading digital payment services provider, delivering cutting-edge solutions that shape the future of financial transactions across Europe. As we continue to drive digital transformation, we are looking for a results-driven and experienced Project Manager Onboarding / AML to support the optimization of our customer onboarding processes in Italy. Position Overview We are seeking a highly motivated Project Manager to coordinate and deliver initiatives related to onboarding and AML (Anti-Money Laundering) process improvements. The role requires strong project management skills, a deep understanding of the Italian regulatory landscape, and a focus on operational excellence and compliance. The successful candidate will collaborate with cross-functional teams to drive digital innovation, ensure high-quality service delivery, and contribute to the benchmarking and standardization of onboarding processes across the Nexi Group. Key Responsibilities Project & Process Management Plan, manage, and execute projects to enhance onboarding and AML processes across the Italian market. Ensure alignment with overall transformation goals and delivery timelines. Apply process improvement methodologies (e.g., Lean, Six Sigma) to increase efficiency and reduce risk. Support the benchmarking and standardization of onboarding processes within the Nexi Group. Regulatory Compliance & Risk Management Ensure all onboarding processes are compliant with Italian KYC and AML regulations. Work closely with Compliance and Legal teams to monitor regulatory changes and proactively adjust procedures. Technology & Digitalization Support implementation of digital onboarding and eKYC tools tailored to the Italian customer base. Collaborate with IT and product teams to deliver seamless digital solutions. Identify opportunities for automation and AI-based improvements in customer verification processes. Stakeholder Engagement Act as liaison between local business units, compliance, operations, and central transformation teams. Manage relationships with external vendors and regulatory bodies in Italy. Support training and change management efforts to ensure successful adoption of new processes. Performance Monitoring Define and monitor KPIs such as onboarding cycle time, regulatory accuracy, and customer satisfaction. Report project progress and risks to senior management, with clear mitigation plans. Qualifications & Experience Experience: Minimum 3 years in project management, onboarding operations, or compliance in the financial services or payments industry. Knowledge: In-depth understanding of the Italian financial market and regulatory framework (including AML / KYC). Languages: Fluent in Italian and English. Skills: Strong analytical, organizational, and communication skills; familiarity with digital tools and automation in onboarding. Certifications: PMP, Prince2, or equivalent certification is a plus. Why Join Nexi Group? Local Impact, European Vision: Shape the future of digital onboarding in Italy while contributing to Nexi's pan-European transformation. Innovative Environment: Work in a company committed to cutting-edge digital payment solutions. Growth Opportunities: Gain exposure to international projects and leadership development programs. Apply Now to become part of a forward-thinking team driving excellence in onboarding and AML management at Nexi Group. #J-18808-Ljbffr