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Field Service Engineer

1 mese fa

emilia romagna, Italia Stryker Group A tempo pieno

We are delighted to present a new opportunity to join Stryker as a field service engineer, for the Central regions of Italy .

You are ideally based in Rome.

Preferred regions to reside: Lazio, Umbria, Abbruzzo

Travels within the Central region will be a regular occurrence.

The Field Service Engineer is primarily responsible for maintaining a professional and cost-effective business of repair and preventive maintenance services on Stryker products while ensuring compliance with the manufacturer's quality system and specifications. He/she provides technical assistance and documentation to internal and external customers.

You will be working for multiple Stryker customers related products such as Surgical, Head & Neck, Interventional Spine, and Endoscopy.

Your missions

Service Responsibility

  • Repair and check electronic/mechanical Stryker products.

  • Do annual check and calibration according to MDR on customer site.

  • Fulfill Service contracts with planned maintenances.

  • Installation of Stryker systems on customer site (e.g. Integrated OR).

  • Software & Hardware Upgrades.

  • Delivery of technical training to internal & external customers.

Reporting

  • Efficient and thorough documentation of service activities for internal and external reference.

  • Scheduling of customer visits in cooperation with Customer Service.

  • Ensure traceability of all field-based Stryker products through reporting tools.

  • Attend team meetings, deliver presentations to encourage team development.

Sales Support

  • Give technical support to Product Managers and sales staff.

  • Give technical support to customers and Sales Department.

  • Give IT support on certain instruments.

  • Escalate opportunities and issues appropriately.

Head office support

  • Ensure excellent follow-up on all customer initiated issues.

  • Ensure service provided is invoiced if not under warranty.

Your profile

  • You have ideally 5 years of experience as a field service engineer.

  • Educated to degree level or specialized school is preferable with experience in at least one of the following:

    • Biomedical, Electrical or Mechanical Engineering.

    • Service and maintenance of medical equipment.

  • Fluency in Italian and English. Please note that the first-stage interview will be done in English.

  • You have knowledge in medical electronics, combined with good mechanical skills.

  • Full Driver's license.

Working conditions

  • Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.

  • Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.

  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

We kindly ask you to apply with your English resume; please note English is our business language. We are unable to process applications in Italian. Thank you in advance.

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