DENZA Aftersales
1 giorno fa
About BYDBYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem.Key ResponsibilitiesDeliver personalized, high‑touch support across all channels (phone, email, chat, social media, app community).Handle and resolve sales and after‑sales cases with transparency, empathy, and urgency.Ensure all interactions reflect DENZA’s premium tone of voice and brand standards.Accurately record, track, and update customer cases in internal systems with proactive follow‑up.Collaborate with Retail, Service, Parts, and Logistics teams to identify root causes and implement long‑term solutions.NPS Ownership & Loyalty DevelopmentTake full responsibility for NPS performance in the market.Analyze customer feedback, identify key satisfaction drivers, and lead action plans for improvement.Develop customer‑delight initiatives that strengthen emotional connection and loyalty.Use customer insights to continuously elevate service quality and overall brand perception.Customer Journey & Experience EnhancementSupport customers throughout their entire ownership journey, from first contact to aftersales follow‑up. DENZA as a true brand ambassador, ensuring a premium and refined customer experience.Participate in experience audits and contribute to new processes that reinforce the luxury ownership journey.Cross‑Market Collaboration & Excellence DevelopmentWork closely with Country and Global Customer Care teams to maintain consistent premium service standards.Share insights, best practices, and innovations to strengthen DENZA’s global service excellence.Contribute to the development and evolution of the DENZA Customer Care Excellence Framework.ProfileWe seek an experienced, polished, and service‑driven professional capable of representing a luxury automotive brand with refinement. The ideal candidate combines strong customer care expertise with solid aftersales understanding to deliver a premium, high‑quality ownership experience.3–5 years of experience in customer‑facing roles within luxury automotive brands (Mercedes‑Benz, BMW, Audi, Porsche) or premium sectors (luxury retail, hospitality, concierge, aviation).Experience in customer care, aftersales advisory, CRM and customer experience, case management, complaint resolution, delivery/handover roles, NPS/VOC analysis, or retail service operations.Core CompetenciesStrong ability to manage sensitive or escalated cases with professionalism and empathy.Proven experience in aftersales processes: service appointments, follow‑up, parts delays, and technical communication.Ability to manage VIP and high‑value customers with discretion and high service standards.Proficiency in multi‑channel customer care with high quality of written and oral communication.Solid experience with CRM systems, case‑management tools, and digital customer platforms.Excellent communication skills, high emotional intelligence, and strong attention to detail.Fluent in English and the local market language; additional languages are an advantage.Location: MilanType of Employment: Full‑timeOur goal is to build a zero‑emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world .#J-18808-Ljbffr
-
DENZA Aftersales
3 giorni fa
Milano, Lombardia, Italia BYD Europe A tempo pienoAbout BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and...
-
DENZA Aftersales
1 giorno fa
Via Milano, Italia BYD Europe A tempo pienoAbout BYDBYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem.Key ResponsibilitiesDeliver personalized, high‑touch support across all channels (phone,...
-
DENZA Aftersales
1 giorno fa
milano, Italia BYD Europe A tempo pienoAbout BYD BYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem. Key Responsibilities Deliver personalized, high‑touch support across all channels (phone,...
-
DENZA Aftersales
1 giorno fa
milano, Italia BYD Europe A tempo pienoAbout BYD BYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem. Key Responsibilities Deliver personalized, high‑touch support across all channels (phone,...
-
DENZA Aftersales
2 settimane fa
Milano, Lombardia, Italia BYD EUROPE A tempo pienoAbout The RoleThis position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
2 settimane fa
milano, Italia BYD Europe A tempo pienoAbout the roleThis position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
2 settimane fa
milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
1 settimana fa
Milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
4 giorni fa
Milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
1 giorno fa
milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
