Application Engineer
6 giorni fa
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Job SummaryThe Application Engineer gives direct technical support to internal and external customers regarding product/application information, product selection and special quotation. In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, the engineer works closely with Sales coordinating the activities of internal departments (Product Management, R&D, Operations) to deliver the requested documentation. This role is critical to ensure customer satisfaction and quick on‑field problem solving.ResponsibilitiesProvide customers with technical support for selection of standard/customized products, showcasing an extensive knowledge of our product portfolio and possible applications.Work together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).Collaborate with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.Quote customized/standard products for single projects or develop offers for tenders.Support training department and sales by giving support to customers (customer visit, witness test).Assist Sales Assistants to resolve issues about customer product needs.Contribute new ideas/suggestions for continuous improvement.Provide technical solutions to OEM and large/international key accounts in the EMEA region.Support OEM KAMs of Xylem Commercial team (Sales).Provide feedback to product management team on highly requested special features.Attend exhibitions.Visit customers on demand for technical support to commercial team (Sales).Work closely with Sales on specific Industrial and/or Public Utilities projects.Collaborate in project management.Cross‑boundary collaboration.Organize, prioritize and plan tasks.Communicate effectively, remain open‑minded and maintain a positive approach.Customer orientation.Inspire accountability.Problem solving.Conflict management.Required QualificationsBachelor’s degree in Mechatronic or Mechanical Engineering.Good spoken and written English and Italian are mandatory.Other languages spoken and written will be considered a plus.Preferred Qualifications1 or 2 years of experience in a related field and position.Experience in the Customer Service area (Technical Support, After Sales, Pre‑Sales) is a plus.Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.ContractPermanent, full‑time – hybrid.BenefitsCompany canteen and company bonus.LocationColognola ai Colli, Veneto, ItalySeniority levelEntry levelEmployment typeFull‑timeJob functionEngineering and Information TechnologyIndustriesIndustrial Machinery Manufacturing#J-18808-Ljbffr
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