Bilingual Ahs Specialist

Job ID : | Amazon.com Services LLC This is a full‑time, 5 working days in office role. We value in‑person collaboration and time spent face‑to‑face. Please note : Position is based in Tempe, AZ. Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience—Amazon.com continues to grow and evolve as a world‑class e‑commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world‑class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self‑help tools, and provide solutions to help our partners better serve their customers. Job Title Account Support Specialist Location Tempe, AZ Language Requirements English and Spanish Shift Requirements Training 8 weeks consisting of instructor‑led and self‑led coursework. Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor, always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaises with other departments as required to resolve Seller’s issues and questions. Basic Qualifications 1+ years of customer service experience Experience with Microsoft Office products and applications Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays Experience in payments or e‑commerce Speak, write, and read fluently in Spanish Ability to be on site 5 days a week in Tempe, AZ Preferred Qualifications Experience demonstrating problem solving and root cause analysis Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. Compensation and Benefits Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200 / year in our lowest geographic market up to $64,300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. J-18808-Ljbffr #J-18808-Ljbffr