Field Service Engineer

18 ore fa

bologna, Italia ITEX A tempo pieno

About AfimilkAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting‑edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.SummaryAs a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem‑solving skills, and a customer‑oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.ResponsibilitiesProvide Tear 2 remote and onsite technical support within the Czech Republic area and from time‑to‑time other EU locationsThe position will require extensive travelParticipate in Global Support team training and seminars overseasProvide remote & onsite support according to EU support managerProactive monitoring on system performances (remote & onsite)Provide technical training and information updates to Afimilk dealer techniciansCooperation with the dealers and Afimilk sales team to maximize sales opportunitiesSupport activity reporting in the Afimilk CRM systemEscalation to tier 3 following the SLA defined by the HQProvide technical support to customers outside of North Italy when neededReceive full responsibility for Synergy technical support within 6 months from start of onboarding#J-18808-Ljbffr

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