Seconda Governante

3 settimane fa

Veneto, Italia SAN CLEMENTE PALACE KEMPINSKI VENICE A tempo pieno

SAN CLEMENTE PALACE KEMPINSKI VENICE Azienda: SAN CLEMENTE PALACE KEMPINSKI VENICE

Regione: Veneto - Italia

Località: Venezia (VE)

Data pubblicazione: 19 Febbraio 2025

About Us

Welcome to the sacred sanctuary on the doorstep of Venice, San Clemente Palace Kempinski Venice – the stately resort immerses guests in a 900-year-old landmark in drama, glamour, and heritage of Renaissance with a series of beautifully restored monastery buildings, a 12th century chapel, and nearly 15 acres of ancient gardens boasting breathtaking views of the city while featuring a meticulously decorated 196 rooms and suites including the largest and most exclusive suite in Venice.

Annual art installations rotate around the property surrounding the Venice Biennale, its interiors artfully blend contemporary style and Renaissance-era drama, with lofty six-meter ceilings, broad corridors, grand staircases, and intricate details like Terrazzo flooring, silk-wrapped walls, and Murano chandeliers making the hotel one of Europe's best art exhibition hotels.

Serenity flows at the hotel's holistic Spa centre, The Merchant of Venice Spa, featuring a heated outdoor swimming pool, tennis court, jogging trails, pitch & putt golf course, and a comprehensive kids club for ultimate retreat.

The hotel's proximity to San Marco Square, outstanding culinary options from a rich selection of Italian cuisine, and its unique combination of events space invites guests for unforgettable moments.

Job Overview

For the 2025 season – from end March to end October, we are looking for talented people to join our Team.

NATIONALITY: Eligible for a working permit in Italy

EDUCATION: Equivalent to a high school graduate.

EXPERIENCE: To fill the position, one of the following is required:

  1. 2 to 3 years experience in a supervisory position in housekeeping department
  2. Preferably in a 5-star hotel.

LANGUAGE: Ability to work and communicate in a multinational environment:

  1. Italian – excellent oral and written skills
  2. English – oral and written skills

COMPETENCIES:

  1. Building teamwork
  2. Developing others
  3. Problem solving and decision making
  4. Motivating others

TECHNICAL COMPETENCIES:

  1. Knowledge and Skills on Cleaning techniques
  2. Knowledge on cleaning products, equipment and machine
  3. Knowledge on housekeeping procedures and standards

INDIVIDUAL CHARACTERISTICS:

  1. People Oriented
  2. Passionate for European luxury
  3. Developing others
  4. Motivating others
  5. Planning and organizing
  6. Problem solving and decision making
SCOPE

The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. They assist the Housekeeper Manager in the planning of the department.

OVERALL OBJECTIVES

The job of Seconda Governante | Housekeeping Supervisor is executed satisfactorily when:

  1. Hygiene standards are strictly monitored and followed
  2. LQA (Leading Quality Assurance) audit results are 85% and above
  3. CSS (Customer Satisfaction Survey) results are rated on an average with "5" and above
  4. ESS (Employee Satisfaction Survey) results are 75% and above
MAIN RESPONSIBILITIES
  1. Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
  2. Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
  3. Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues.
  4. When needed, assist the Housekeeper Manager in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
  5. Conduct monthly training sessions with existing employees in order to meet the identified training needs.
  6. Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
  7. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
  8. Assist the Housekeeper Manager in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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