ACM Consultant Seasonal, US Accommodations

ACM Consultant Seasonal, US AccommodationsAt Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.Key Job ResponsibilitiesThis is an individual contribution (IC) role with no direct reports.Essential ResponsibilitiesInitiate and respond to inquiries about accommodation events, benefits, and options available to employeesServe as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by AmazonLeverage duration guidelines, best practice tools and Amazon resources to support oversight of a/an accommodation as appropriateCritically assess and adjust the case management plan to an employee’s changing needsAddress and respond to sensitive situationsTroubleshoot issues and seek to remove barriers before, during, or after a leave eventRespond to employee impacting issues that may arise during the leave event and ensure the right communication occursIdentify and solve problems that may arise, sometimes with limited informationEducate managers and business partners on employee concerns and needs prior to being off or returning back to workCommunicate regular updates to employees and stakeholders both verbally and in writingEnsure compliance with standard work, federal/state regulations, and company policyMaintain system records to ensure accurate and timely information/documentationConsult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriateOther duties as assignedA Day in the LifeThe ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.Basic QualificationsBachelor's degree in Human Resources Management, Business Administration or a related fieldExperience working in a client/customer-service oriented professional roleExperience in Human Resources, Claim Management or Leave & Disability management rolesExperience in English and Spanish language communication skills, both written and verbalPreferred QualificationsFamiliarity with HR software, applicant tracking systems (ATS), or employee management platformsAbility to manage confidential information with professionalism and discretionProblem‑solving skills and the ability to handle challenging situations effectivelyExperience working in multicultural or bilingual environmentsKnowledge of labor laws or HR best practices is a plusOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: January 9, 2026 (Updated 1 day ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr