Technical Field Service Engineer

Job Description Summary The Technical Field Customer Support will support our vision to become the partner of choice for customer‑focused solutions by delivering high‑quality, plannable services such as preventative maintenance, installations and upgrades. Deliver technical support and preventative maintenance on the assigned BD instruments and systems within the assigned region to guarantee customer satisfaction through outstanding service and mastery of reported incidents and customer requests. Demonstrate continuous and versatile learning by attending ongoing technical training to become proficient on relevant platforms in your region. Main responsibilities will include: On‑site support operational excellence Perform local technical support on the assigned BD instruments and systems as agreed in the customer service level agreements, including installations, deinstallations, relocations, certifications (IQ & OQ), and repairs Handle problems independently Remote support, diagnostics and troubleshooting Investigate, diagnose, troubleshoot and support the customer remotely for technical problems on BD instruments and systems that are not supported by the help desk Work with dispatch to prepare and schedule appropriate field visits when a remote solution is unobtainable Field corrective actions and preventive maintenance Prioritize, plan and execute field corrective actions, upgrades and preventive maintenance on all BD instruments and systems according to regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer Pre‑installation Functional administrative reporting Maintain car stock Follow local procedures to report technical challenges that cannot be resolved Be prepared to retain ownership of escalated issues to deliver the potential solution once advised Quality compliance: Align with all quality, ISO, GMP and safety regulations as required by the organization and with the service levels agreed with the customer to always deliver outstanding quality About You Good level of English – A2 or B1 High School, Diploma or Bachelor's degree in electronic or electrical technology or biotechnology certification High motivation Availability to travel 100% of your time Two or more years of experience in the technical service of medical device companies Instrumentation Blood Analysis (Liquids) experience is an asset Remote support, diagnostics and troubleshooting Field corrective actions and preventive maintenance, devices installation Functional administrative reporting Quality compliance Preferably located near Bologna, with the possibility to travel across all Italian territory. Our target base salary range for this role is between €35,000 and €45,000 per year, complemented by a competitive bonus structure and a comprehensive benefits package. Click on apply if this sounds like you We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Why join us? BD is proud to be certified as a Top Employer 2025 in Italy, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics. Salary Range Information €40,400.00 – €64,625.00 EUR Annual #J-18808-Ljbffr