Lavori attuali relativi a Live Operations Manager, Prime Video Playback Live Operations - roma - Amazon
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roma, Italia Amazon A tempo pienoOverviewLive Ops Support Engineer, Prime Video Live Operations, Prime Video Playback Live OperationsCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers...
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Live streaming operations leader
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Roma, Italia Amazon A tempo pienoUn'azienda globale di tecnologia sta cercando un Live Operations Manager per guidare un team dinamico nelle operazioni di eventi dal vivo di Prime Video. Questo ruolo manageriale si concentra nel mantenere elevati standard di eccellenza operativa. Le responsabilità includono la gestione delle operazioni degli eventi e il mentoring degli ingegneri di...
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Live Streaming Ops Engineer — Playback
18 ore fa
roma, Italia Amazon A tempo pienoA leading technology company is seeking a Live Ops Support Engineer to execute and manage live streaming events, ensuring a high-quality experience. The ideal candidate will have over 4 years of technical support experience and a strong understanding of streaming video technologies. This role requires excellent problem-solving skills and the ability to work...
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Direttore operativo
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Direttore Operativo
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Roma, Italia Merlo SpA A tempo pienoDirettore Operativo (Eventi e Live Communication) Merlo SpA è una realtà italiana con oltre 40 anni di esperienza nel mondo degli eventi, della comunicazione integrata e dell’interior design. La nostra missione è creare benessere attraverso progetti di comunicazione e di esperienza che generino un impatto positivo e misurabile su clienti, collaboratori...
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Direttore Operativo
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Roma, Italia Merlo SpA A tempo pienoDirettore Operativo (Eventi e Live Communication) Merlo SpA è una realtà italiana con oltre 40 anni di esperienza nel mondo degli eventi, della comunicazione integrata e dell’interior design. La nostra missione è creare benessere attraverso progetti di comunicazione e di esperienza che generino un impatto positivo e misurabile su clienti, collaboratori...
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Korean Live Operations Presenter
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Direttore Operativo
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Roma, Italia Merlo SpA A tempo pienoDirettore Operativo (Eventi e Live Communication)Chi siamo Merlo SpA è una realtà italiana con oltre 40 anni di esperienza nel mondo degli eventi, della comunicazione integrata e dell'interior design. La nostra missione è creare benessere attraverso progetti di comunicazione e di esperienza che generino un impatto positivo e misurabile su clienti,...
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Direttore operativo
23 ore fa
Roma, Italia Merlo SpA A tempo pienoDirettore Operativo (Eventi e Live Communication)Chi siamoMerlo Sp A è una realtà italiana con oltre 40 anni di esperienza nel mondo degli eventi, della comunicazione integrata e dell'interior design. La nostra missione è creare benessere attraverso progetti di comunicazione e di esperienza che generino un impatto positivo e misurabile su clienti,...
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Direttore operativo
3 giorni fa
Roma, Italia Merlo SpA A tempo pienoDirettore Operativo (Eventi e Live Communication)Chi siamo Merlo Sp A è una realtà italiana con oltre 40 anni di esperienza nel mondo degli eventi, della comunicazione integrata e dell'interior design. La nostra missione è creare benessere attraverso progetti di comunicazione e di esperienza che generino un impatto positivo e misurabile su clienti,...
Live Operations Manager, Prime Video Playback Live Operations
4 giorni fa
OverviewLive Operations Manager, Prime Video Playback Live Operations — Join our team as a Manager II, Support Engineer where you'll lead a passionate team supporting Prime Video's live event operations. You'll manage a team of Live Ops Support Engineers providing production ticket support, engineering development assistance, and monitoring the health of PV's live streaming pipeline. This role offers an enormous opportunity to work across multiple systems, analyzing common issues, and driving teams toward solutions that positively impact customer experience. Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. You'll maintain a high bar for operational excellence while promoting innovation and ensuring appropriate resources are in place to deliver exceptional live event experiences. As an operational leader, you'll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria.ResponsibilitiesManage the day-to-day live event operations team by maintaining high standards of operational excellence and efficiency, including implementing continuous team training and optimizing resource management.Drive innovation and provide a clear, challenging vision while ensuring appropriate resources are in place to deliver exceptional live streaming experiences.Define and continuously improve success metrics and perform regular quality reviews to enhance team performance and customer satisfaction.Recruit, manage, and mentor Live Ops Support Engineers while developing their technical capabilities and operational expertise.Recommend and implement strategies and systems that meet quality, performance, and sustainability criteria for live event broadcasting.What you'll do day-to-dayYour day begins with reviewing overnight event performance and addressing any critical issues that require immediate attention. You\'ll lead a morning stand-up with your team to prioritize the day\'s live events and allocate resources appropriately. Throughout the day, you\'ll monitor ongoing live streams, providing guidance during escalations and coordinating with engineering teams when necessary. You\'ll balance operational oversight with strategic planning, dedicating time to analyze performance metrics and identify process improvements to enhance efficiency and event quality.About the teamOur primary goal is delivering stellar viewing experiences for customers by broadcasting \"disruption-free\" live events. When issues arise, we prioritize quick mitigation to restore the customer experience rapidly—these are live events, and speed matters Beyond daily execution, our team maintains a forward-looking perspective. We plan five quarters ahead to ensure trained teams are ready for all committed events. Our vision involves transitioning to a \"manage-by-exception\" model that increases capacity and operational excellence through automation, reducing manual tasks and requiring human intervention only for anomalies that can\'t be automatically addressed. We continuously review our operations to identify opportunities to improve operator efficiency and performance.Basic Qualifications5+ years of technical support experience3+ years of operational experience2+ years of management experienceExperience in requirement gathering and ability to write clear and detailed requirement documentExperience developing customer relationships and influencing key decision-makersExperience establishing metrics for measurement of engineering and operational excellenceExperience with video encoding and streaming media standardsKnowledge of AWS or cloud technologies3+ years streaming video delivery experience running large audience events, and understanding of encoding and transcoding technologiesExperience with on-site, live video production or master control facility operationsExperience with video quality metric tools (i.e. TAG, IneoQuest)Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solverPreferred QualificationsExperience in program or project managementKnowledge of networking fundamentalsExperience in software development, or experience scripting in modern programming languagesExperience in a technical customer support roleExperience in a technical QA roleExperience working in live sportsBackground in developing and supporting new methods for live video delivery.Equal OpportunityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.LocationRome, Italy#J-18808-Ljbffr
