BOTTEGA VENETA Store Director

SummaryBottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are currently seeking a Store Director to lead the Lighthouse Store based in Milan.Role MissionThe Store Director role has the mission to lead our prestigious Lighthouse store in Milan, drive the business, manage and motivate a large and diverse team, create a unique client experience to reach sales goals and optimize productivity. This role requires a visionary and dynamic leader with strong business sense, deep expertise in luxury retail, business development, and client engagement.As Ambassador of Bottega Veneta in one of the world’s most exclusive boutiques, the Store Director will drive sales, elevate the client experience, and inspire a team to uphold the brand’s legacy of craftsmanship and excellence.Key AccountabilitiesDriving SalesGuarantee the achievement of quantitative Sales and Clienteling targets implementing strategic action plans, identifying client and VIC opportunitiesMaximize the business potential of the store and sales by department (category) monitoring key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with Company strategyMonitor products sell through, assessing trends of best sellers and reacting to stock levels in the store providing commercial proposals and participating to buyingFacilitate implementation of product/ sales strategies participating and driving the Store buying strategyDrive the team to be daring by ensuring they cross sell and use selling techniques to maximize opportunitiesMaintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the storeClient ExperienceRepresent Bottega Veneta fully, and reflect an elevated brand image while always managing VIC initiatives to create connections and develop a strong client portfolioFoster strong, long-term relationships with top clients, VIPs, ensuring a personalized luxury experienceLead Clienteling initiatives, oversee exclusive events, private appointments, and bespoke services to strengthen customer loyaltyHelp the team to create an engaging and emotional client experience offering best in class service in alignment with Company standardsManage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfactionPeople ManagementAttract, recruit, and onboard a high-performing team.Cultivate a highly engaged, passionate, knowledgeable, and client-centric team.Foster a welcoming environment that values and amplifies each individual's uniqueness, creating a strong sense of belonging.Engage and motivates the team to strive towards a common goal and help the team exceeds results by coaching, supporting, influencing, and delegating.Monitor, coach and provide feedback to the store team to deliver excellent customer experienceStore OperationsEnsure store compliance with company procedures, policies, inventory control, and Health & Safety requirements, setting the example for the team and ensuring store staff are informed and trained.Guarantee compliance with all administrative, financial, and operational procedures, working closely with Corporate stakeholders.Review all store processes to ensure an exceptional customer experience throughout the customer journey (welcome, staff coverage,