Customer Solution Expert

Job Description Summary As Customer Solution Expert you will consolidate and develop relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices. In-depth understanding of the technical and operational needs of solution users, preparing activities, tools, and services vital to improve the quality, safety, and efficiency of clinical laboratory processes. Proposal and implementation of DS products, services, and solutions according to strategic-operational indications provided by Management and synthesized in assigned objectives (personal and team). Main responsibilities Builds and manages relationships: Establishes direct connections with stakeholders like Microbiology, Clinical Pathology Units and Pathologival Anatomy. Ensures implementation: Ensures timely implementation of new equipment and systems post-DS solution installations. Customer support: Assists customers in using DS solutions accurately and handles product complaints and recalls promptly. Collaboration and analysis: Collaborates with local and European teams to maintain relationships and analyzes diagnostic procedures for improvement opportunities. Training and feedback: Conducts auditing, training, and user education activities, supervises activities within company systems, and collects structured feedback. Product launch and support: Actively participates in product launches, preventing user difficulties, and contributes to Scientific Support activities. Coverage of Lombardy area. About You Bachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology. Deep understanding of purchasing mechanisms in public and private hospital settings. Proficiency in Solution Selling techniques. Excellent command of Windows XP and major Microsoft Office applications, particularly Excel. Strong problem-solving abilities and entrepreneurial spirit. Continuous scientific updating and personal development. Ability to understand customer needs and focus on customer development. Preferably located within the region. Our target base salary range for this role is between €40,400 and €50,000 per year, complemented by a competitive bonus structure and a comprehensive benefits package. Salary Range Information €40,400.00 - €64,625.00 EUR Annual Click on apply if this sounds like you We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Why join us? BD is proud to be certified as a Top Employer 2025 in Italy, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. To learn more about BD visit: #J-18808-Ljbffr