Italian Speaking Customer Service for Fashion

3 giorni fa


roma, Italia Altro A tempo pieno

Italian Speaking Customer Service for Fashion & Luxury Brand - Work In GreeceMercier Consultancy MD provided pay rangeThis range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeMercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand, with the unique opportunity to work in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods and are committed to providing exceptional customer experiences. As a representative, you will assist clients in Italian, ensuring they receive premium support tailored to their needs.Key ResponsibilitiesManage customer inquiries related to fashion products, order status, and brand services via phone, email, and live chat in Italian.Provide detailed information about product availability, features, and styling advice.Assist customers with order placements, returns, and exchanges.Resolve customer complaints with empathy and professionalism, ensuring a delightful shopping experience.Maintain accurate records of customer interactions and document inquiries in the CRM system.Collaborate with teams to enhance product knowledge and service delivery.Stay updated on the latest fashion trends and brand promotions to provide clients with relevant information.RequirementsFluency in Italian (both written and spoken) is essential; proficiency in English is a plus.Previous experience in customer service, particularly within the fashion or luxury industry, is preferred.Strong communication and interpersonal skills with a focus on providing memorable customer experiences.Ability to handle multiple inquiries and maintain high-quality service in a fast-paced environment.Proficient problem-solving skills and a positive attitude.Familiarity with using CRM software and other customer service technologies.Willingness to work flexible hours, including evenings and weekends as necessary.BenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting#J-18808-Ljbffr



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