Laboratory Service Sales Account Manager
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- Meet sales objectives through remote sales activities, including inbound and outbound calls, emails, chats, and virtual meetings
- Develop and maintain customer relationships with procurement teams, laboratory managers, and end users
- Identify customer needs and position Agilent’s laboratory services portfolio
- Identify and generate new business opportunities within an assigned territory
- Collaborate with field service engineers and internal sales teams to deliver a consistent customer experience
- Prepare and manage accurate service quotations
- Follow up on quotations and communicate value clearly
- Maintain an up-to-date CRM pipeline
- Provide accurate sales forecasts
- Develop inside sales capabilities including prospecting, objection handling, and commercial negotiation
Requirements
- Ideally, a University Degree in a Life Science field (Chemistry, Biotechnology, Biology…)
- Experience in a commercial, customer-facing, or inside sales position, including graduate roles, commercial internships, pre-sales, customer success, or hybrid technical-commercial positions, with laboratory clients/environments
- Full professional fluency in Italian
- Strong professional level of English
- Strong organizational and time management skills
- Ability to manage multiple priorities using digital sales tools such as phone, email, virtual meetings, and CRM systems
- Ability to build long-term customer relationships and communicate confidently with laboratory professionals, including scientists, laboratory managers, and procurement teams
- Ability to work independently and collaborate effectively with colleagues
- Comfort working in a structured environment with clear objectives and performance measures in a fast-paced, international team
Core Competencies
Demonstrates expertise in inside sales, customer relationship management, and effective communication with laboratory professionals. Proficient in utilizing digital sales tools and CRM systems to manage sales activities and forecasts.
Highest-signal resume keywords
- Inside Sales Experience
- Customer Relationship Management
- Fluency in Italian
- Sales Forecasting
- Digital Sales Tools Proficiency
ATS Optimization Keywords
Hard Skills
- Sales Quotation Management
- Prospecting
- Objection Handling
- Commercial Negotiation
- Laboratory Services Knowledge
Soft Skills
- Organizational Skills
- Time Management
- Independent Work
- Collaboration
Industry Keywords
- Life Science
- Laboratory Clients
- Procurement Teams
- Laboratory Managers
- Customer Success
Tools & Technologies
- CRM Systems
- Virtual Meeting Platforms
- Email Communication
- Phone Communication
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