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Director of Housekeeping
2 settimane fa
Per un prestigioso resort 5*L in Toscana parte di una catena alberghiera internazionale, stiamo cercando un/una
DIRECTOR OF HOUSEKEEPING
In qualità di Director of Housekeeping, sarai responsabile del monitoraggio degli standard e delle prestazioni del team housekeeping, al fine di organizzare e mantenere un elevato grado di eccellenza degli standard nelle suite, nelle ville e nelle aree pubbliche del resort.
Compiti e responsabilità:
- Supervisionare il funzionamento quotidiano delle pulizie, assicurando una comunicazione efficace per le questioni operative.
- Eseguire costantemente ispezioni per garantire gli standard generali di pulizia e manutenzione delle suite, delle ville, delle aree pubbliche e delle aree interne, nel rispetto delle linee guida del resort e degli standard di servizio del marchio.
- Dimostrare acume finanziario e preparare previsioni, monitorare i rapporti giornalieri e controllare le spese in base al budget del reparto senza sacrificare la qualità dei servizi.
- Cercare di raggiungere l'eccellenza del servizio incorporando la soddisfazione degli ospiti come componente delle riunioni di reparto, con particolare attenzione al miglioramento continuo.
- Promuovere e mantenere relazioni forti, positive e di supporto con il Front Office attraverso una comunicazione e una collaborazione efficaci.
- Valutare i livelli di personale in base alla domanda del business e fornire raccomandazioni per gli aggiustamenti quando necessario.
- Monitorare e gestire le prestazioni del team fornendo supervisione e sviluppo professionale, consulenza e coaching.
Requisiti:
- Precedente esperienza lavorativa in resort di lusso.
- Comprovate capacità manageriali nella gestione delle persone, nella pianificazione strategica e nel processo decisionale.
- Elevata organizzazione, orientamento ai risultati, eccezionali capacità relazionali e di servizio al cliente.
- Capacità di comunicare efficacemente e di fornire indicazioni in modo chiaro, conciso e professionale, sia in forma verbale che scritta.
- Ottima conoscenza delle lingue inglese e italiana, sia orale che scritta.
- La conoscenza di altre lingue è considerata un plus.
Sede di lavoro: Toscana
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