Marketplace Catalog Operations Specialist, Zappos FBA

Marketplace Catalog Operations Specialist, Zappos FBAZappos is seeking a highly-structured, process-oriented, and customer-focused team player, that will use their knowledge of Zappos and Amazon systems, tools, and requirements supporting continuous catalog maintenance in support of our catalog listing health on Amazon FBA. The Catalog Specialist will be responsible for researching, maintaining and correcting data discrepancies within the product catalog systems whilst maintaining established SLAs. Ensuring data accuracy to maximize our catalog listing health and buyability on Amazon.As a successful Catalog Specialist, you will rely heavily on building relationships across buying, vendors, catalog, taxonomy and fulfillment teams. You assist in data cleanup effort through usage and monitoring of metrics and KPIs. You’ll deliver exceptional service to your customers through clear communications on processes, updates, changes and delays in product buyability. You will be incremental in providing solutions, documentation, and initiatives for making recommendations for solutions.Key job responsibilitiesMaintaining and ensuring data integrity by researching and correcting listing errors and suppressionsMonitoring KPIs and SLAs to communicate and drive resolution to prevent product from being not sellable, and creating SOPs to document resolutionsCreation of standard reporting to support business and team needsSupport root cause analysis and correctionsCreate, update and follow SOPs supporting operationsSupport site merchandising efforts including brand store updates and Enhanced product listing pagesWillingness to take initiative and responsibility to participate and complete various FBA team tasks and projectsCollaborative partnering with all support teams and stakeholders to maintain and correct errors.Auditing and maintaining reports for accuracy, timeliness, and completenessEnsure excellent customer service by maintaining and reporting on Service Desks and queues as assignedA day in the lifeThe FBA catalog operations team works to maximize product buyability. They work with buyers, vendors, and internal FBA team to identify, triage, investigate and correct listing errors to ensure maximum buyability and customer conversion. Additionally they support teams with vendor and internal business reports supporting our internal FBA programs. They also support FBA site operations with brand store updates, placements and A+ content.Basic QualificationsExperience with Microsoft Office products and applicationsExperience with ExcelA minimum of 2 years of e-commerce catalog or equivalent experienceA minimum of 1 year of Amazon Catalog, Wiki, or fulfillment system tools experienceAbility to multitask across broad topics while retaining a high level of attention to detailAbility to work on moderately difficult assignments with limited or general instructionExcellent communication skills, both written and verbalStrong attention to detailAdvanced computer skillsAbility to learn quicklyHighly organized with excellent prioritizing skillsKnowledge of product go-live processesPreferred QualificationsBachelor's degreePrior experience working with AmazonAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,900/year in our lowest geographic market up to $70,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr