ServiceNow Business Analyst

The Business Analyst works with key project stakeholders to capture business and user requirements. The BA also works with the Development Team to ensure requirements are understood, developed, tested, and delivered to specification. Job Responsibilities Work within the client's internal governance team, supporting them with strong functional and technical knowledge of the ServiceNow platform Form a partnership with the client business teams to deeply understand their business Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.) Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and stakeholder needs Works with Development Team to facilitate story estimation Supports Development Team in understanding business and test requirements Works together with Technical Lead to translate technical complexities to project stakeholders, ensuring understanding of design decision Assists in the creation of technical documentation and facilitates the Knowledge Mgmt. process. Job Requirements Proven experience as a Business Analyst or Consultant in ServiceNow projects Strong understanding of IT Service Management (ITSM) processes and module and ITIL framework Ability to translate business requirements into clear and actionable specifications. Strong analytical thinking and attention to detail ServiceNow certifications are a strong plus Fluent in English and Italian (written and spoken) 3+ years of Business Analysis experience Solid presentation, facilitation, interview, and workshop skills The ability to work on multiple projects at the same time and under tight deadlines The ability to navigate ambiguity, overcome confusion, and simplify complex situation Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures Strong process flow and diagramming skills (Visio/Miro/eDraw/draw.io applications). The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 38 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues. #J-18808-Ljbffr