Customer Experience Agent
2 giorni fa
Customer Experience Agent - Fixed term contractWe offerIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other alternative working patterns.As Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End‑to‑end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross‑selling and more.Key responsibilities:Experience or strong interest for FCL import‑export operations.Taking responsibility for customers’ experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.Being fully responsible for customers’ satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities.Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.Understanding KPI‑oriented environment, meeting/exceeding local targets including up‑selling our end‑to‑end products, identifying areas of improvement.We Are Looking For:Customer‑centric mindset focused on delivering exceptional Customer Support.Excellent communication, problem‑solving, and relationship‑building skills.Good planning skills and the ability to work under pressure to the deadlines.Basic computer literacy.Professional proficiency in English and Italian .Job location: Genoa or Milan, ItalyNo relocation or visa support will be provided for this position.This position is associated with a fixed term contract.If you have been reading so far, we are glad to see you are interested If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, please send your CV in English .Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr
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Hybrid Customer Experience Agent
2 giorni fa
Genova, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoA logistics company is seeking a Customer Experience Agent in Genoa or Milan, Italy. The role demands excellent communication and problem-solving skills while fostering strong customer relationships. Candidates should have a customer-centric mindset, bilingual proficiency in English and Italian, and a willingness to engage in a hybrid working model up to...
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Hybrid Customer Experience Agent – Shipping
7 giorni fa
GENOVA, Italia Maersk A tempo pienoA leading logistics company is seeking a Customer Experience Agent in Genoa or Milan.This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support.The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building skills,...
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Hybrid Customer Experience Agent – Shipping
1 settimana fa
Genova, Italia Maersk A tempo pienoA leading logistics company is seeking a Customer Experience Agent in Genoa or Milan. This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support. The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building...
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Hybrid Customer Experience Agent – Shipping
2 giorni fa
genova, Italia Altro A tempo pienoA leading logistics company is seeking a Customer Experience Agent in Genoa or Milan. This role offers flexible working arrangements and involves managing shipment processes, ensuring customer satisfaction, and providing proactive support. The ideal candidate will have a strong customer-centric mindset, excellent communication and relationship-building...
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Customer Experience Agent
4 settimane fa
genova, Italia Damco Spain SL A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
4 giorni fa
genova, Italia Damco Spain SL A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
2 giorni fa
Genova, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‐time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
2 giorni fa
genova, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Hybrid Global Customer Experience Agent
3 giorni fa
GENOVA, Italia A.P. Moller - Maersk A tempo pienoA multinational shipping company is seeking a Customer Experience Agent to provide exceptional services and support customers in the shipping process.This role involves building relationships, managing shipments, and working in a KPI-driven environment.Candidates should possess excellent communication skills and be proficient in both English and Italian.The...
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Customer Experience Agent
1 settimana fa
genova, Italia Damco Spain SL A tempo pienoCustomer Experience Agent - Fixed term contract We offer If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the...
