AVS Manager

Amazon is looking for an AVS Manager in Retail Business Services (RBS) . The AVS Manager at RBS leads a product family/marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.Key job responsibilities:Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you.Ensure vendors improve performance across key retail metrics and maintain high satisfaction with the service.Continuously improve team productivity and collaborate with Vendor Managers, Retail Category leads, and in‑country AVS Product Family owners to define goals and targets.Contribute to continuous enhancements and innovation within the service.Operate as a business owner, developing, implementing, and iterating data, processes, and guardrails to improve the customer experience.Lead a team of managers focused on strategic and operational aspects of vendor business with Amazon.A day in the life:Manage a team of managers, prioritize strategic initiatives, and provide escalation support as needed.Measure success by internal team performance and vendor impact on customer experience.Identify, act, and advise on business input metrics that drive growth and customer satisfaction.Act as a thought leader, defining success criteria and understanding business needs of Selling Partners in a changing environment.Contribute to and lead strategic plans and documents for the organization.Basic QualificationsBachelor’s degree or higher.10+ years of experience in service delivery, operations, or project management in a fast‑paced, metrics‑driven environment;