Customer Technical Support Specialist

3 settimane fa

Segrate, Lombardia, Italia Bio-Rad Laboratories A tempo pieno
**Overview**:
**Responsibilities**:
Identify, research, and resolve technical problems on the company's product portfolio
Document, track, and monitor cases on a daily basis to ensure compliance and timely resolutions
Prioritize multiple issues and complete tasks in a timely and efficient manner
Improve customer service, perception, and satisfaction
Ability to work in an international team and communicate effectively with customers from several countries
Work with other services/departments to ensure cases are routed to the proper resource in order to be resolved quickly and efficiently
Escalate cases that require higher level support
Familiar with a variety of the field's concepts, practices, and procedures
Basic remote access solution implementation and support
Help with training and development
Complete paperwork and forms
**Qualifications**:
Excellent verbal and written Italian and English skills are necessary. Spanish, French, or Portuguese desirable.
Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and as part of a team. Ability to learn new concepts, troubleshoot and problem solve.
Good phone skills and excellent telephone manner.
Experience with Gel Electrophoresis, Chromatography, PCR Techniques, Cell Biology, Food Science.
Experience with customer service or customer facing work.
Experience with Common office appliances like Excel, Word, PowerPoint, databases, CRM systems etc
Experience working in a compliant and regulated environment.
Officed based in Segrate,Milan with partial remote working opportunity

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