Customer Technical Advisor

2 giorni fa

WorkFromHome, Italia IC Resources A tempo pieno

Join to apply for the Customer Technical Advisor role at ACMA, a Coesia company ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023. About the Role Reporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas. Responsibilities Deliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support. Proactively suggest service solutions to customers during service execution to optimize line performance. Lead stakeholders through structured problem-solving methodologies to resolve issues effectively. Interpret electrical diagrams, mechanical drawings, and technical documentation. Monitor, follow up, and document resolved cases. Mentor and coach junior assembly and service team members to enhance their technical skills. Share product improvement feedback with the Technical Engineering team. Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures. What You Need to Be Successful A technical degree or equivalent qualification. At least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains. Proven experience working at customer sites. Strong knowledge of structured problem-solving methodologies (e.g., root cause analysis). Passion and curiosity for technical challenges. A customer-focused mindset with excellent service orientation. Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage. Familiarity with CRM and ERP tools is a plus. Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks. Coesia is an equal opportunity employer and embraces diversity and inclusion. #J-18808-Ljbffr

  • German-Speaking Customer Technical Advisor

    3 settimane fa

    WorkFromHome, Italia AetherCore A tempo pieno

    Overview German-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) We are seeking German-speaking candidates for a remote customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview: As a Customer...

  • Italian-Speaking Customer Technical Advisor

    1 settimana fa

    WorkFromHome, Italia AetherCore A tempo pieno

    Italian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) Be among the first 25 applicants. Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after...

  • Italian-Speaking Customer Technical Advisor

    3 settimane fa

    WorkFromHome, Italia AetherCore A tempo pieno

    Italian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) 2 days ago Be among the first 25 applicants Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from...

  • Italian-Speaking Customer Technical Advisor

    4 settimane fa

    WorkFromHome, Italia AetherCore A tempo pieno

    Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer...

  • Italian-Speaking Tech Support Advisor — Remote/Relocation

    1 settimana fa

    WorkFromHome, Italia AetherCore A tempo pieno

    A customer support company is seeking an Italian-Speaking Customer Technical Advisor. This role involves responding to customer inquiries and providing technical support. Relocation support to Athens, Greece, includes paid travel expenses, hotel accommodation, and housing assistance. Candidates should be fluent in Italian and possess good English skills....

  • Italian-Speaking Tech Support Advisor — Remote/Relocation

    3 settimane fa

    WorkFromHome, Italia AetherCore A tempo pieno

    A leading support services company is seeking an Italian-speaking Customer Technical Advisor. This role involves handling customer inquiries and providing technical support. Relocation to Greece is supported, with accommodations and assistance provided. Ideal candidates will have strong problem-solving skills and a minimum C1 level in English. This position...

  • Italian Speaking Customer Care Advisor with relocation

    3 settimane fa

    WorkFromHome, Italia Elemental Insights A tempo pieno

    Italian Speaking Customer Care Advisor with relocation & 1.000 bonus Join to apply for the Italian Speaking Customer Care Advisor with relocation & 1.000 bonus role at Elemental Insights Job Overview We are seeking a motivated and customer-oriented individual to join our team as an Italian-speaking Customer Care Advisor in Lisbon. As a Customer Advisor...

  • Italian Customer Advisor | Athens, Greece | Relocation Assistance

    4 settimane fa

    WorkFromHome, Italia Cross Border Talents A tempo pieno

    Italian Customer Advisor | Athens, Greece | Relocation Assistance Turin, Metropolitan City of Turin, Italy Job Openings Italian Customer Advisor | Athens, Greece | Relocation Assistance About the job Italian Customer Advisor | Athens, Greece | Relocation Assistance Make your move professionally and personally. You're fluent in Italian, tech-savvy, and ready...

  • Technical Support Specialist

    2 settimane fa

    WorkFromHome, Italia HiredChina.com国际人才招聘网 A tempo pieno

    Position : Technical Support Specialist – Agricultural Machinery Navigation Location : Italy (home-based with travel) Salary Range : Eur / month +Bonus+Business trip allowance Role Summary : Provide technical support to partners and resellers, including onboarding, hardware / software installation, product training, and ongoing technical assistance for...

  • Italian-Speaking Customer Advisor: Relocate to Greece

    4 settimane fa

    WorkFromHome, Italia Cross Border Talents A tempo pieno

    A global customer service provider based in Italy is seeking an Entry-Level Customer Advisor (Italian) to provide exceptional service to clients and support relocation to Greece. Candidates should have fluency in Italian and a positive, adaptable attitude. This role offers training, competitive compensation, and a full relocation package, along with...