Special Care Team

2 giorni fa

pavia, Italia Applied Materials Tempo pieno
Overview

In this role you will manage SHU sales orders and act as the central contact for order fulfillment, collaborating with cross-functional teams to ensure on-time delivery and protect customer commitments. You will support high-value and R&D tools, handling escalations with clear, proactive communication. You drive delivery performance by prioritizing critical orders, identifying risks, and maintaining strong stakeholder relationships. This position offers meaningful impact in a global leader shaping semiconductor tooling and services.

Retribuzione / Benefits
  • comprehensive benefits package
  • bonus program
  • stock award program
  • career development opportunities
  • global exposure
  • salary range shown
Responsabilità
  • Manage SHU sales orders and communicate delivery status across the order lifecycle
  • Coordinate with OCE and internal stakeholders for current critical order updates
  • Prioritize and expedite orders to meet customer commitments
  • Identify risks or escalations early and support timely resolution
  • Collaborate with CSR, Logistics, Order Fulfillment, Planning, Purchasing, Sales, Manufacturing, and other teams to resolve requests
  • Maintain professional relationships with customers, FSO teams, and internal stakeholders during escalations
  • Conduct proactive order reviews and follow up on required actions to support delivery performance
  • Proactive updates to FSO/Customers on High Value Tools, R&D Tools & SHU orders
  • Follow up with OCE on latest status of critical orders
  • Prioritize/Expedite/Communicate SHU order status
  • Proactively address potential escalations
  • Manage customer/FSO relationships
  • Proactive Order review
Requisiti fondamentali
  • Experience in supply chain, order management, customer service, or escalation management
  • Experience using SAP for order management and fulfillment activities
  • Strong written and verbal communication with internal and external stakeholders
  • Understanding of order fulfillment, logistics, planning, purchasing, and escalation processes
  • Ability to manage multiple priorities and time-sensitive actions
  • Strong English communication; additional languages advantageous
  • strong communication
  • multi-tasking and prioritization
  • relationship management
  • SAP
  • order management
  • fulfillment