Italian Speaking Customer Service for E-Commerce Platform

3 giorni fa


roma, Italia Altro A tempo pieno

Italian Speaking Customer Service for E-Commerce Platform - Work In GreeceMercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added bonus of working in beautiful Greece This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers.Pay RangeBase pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Key ResponsibilitiesHandle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in ItalianAssist customers with account creation, order placement, returns, and tracking of shipmentsResolve customer complaints effectively while maintaining a positive attitudeDocument customer interactions accurately in our CRM systemCollaborate with fulfillment and logistics teams to ensure timely and accurate order deliveryStay informed about promotions, new products, and platform features to provide informed assistanceRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is beneficialPrevious experience in customer service, particularly in an e-commerce setting, is preferredStrong communication skills with a customer-first mindsetAbility to address customer issues quickly and professionallyProficient in multitasking and managing inquiries in a fast-paced environmentFamiliarity with CRM software and e-commerce platforms is an advantageWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much MoreSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionCustomer ServiceIndustriesIT Services and IT Consulting#J-18808-Ljbffr



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