ADC Technical Customer Service Specialist

ADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer Service Job ID: | Amazon Web Services, Inc. Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative, you will engage with US Government (USG) and enterprise customers, providing training, support and analysis. You will work with the AWS Enterprise team including Technical Account Managers (TAMs), Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid issues. You will dive deep to understand underlying issues to help a customer resolve problems. In addition, your responsibilities will include, but are not limited to, the following: Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues Working with Enterprise customers to understand how they use AWS account and billing services, and providing feedback Performing deep dive analysis on USG / Enterprise customer accounts and billing statements Educating customers on reporting options, alerts and budgets Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Collaborating with customer support peers around the globe to ensure consistent, high-quality support Driving projects that improve customer interactions with AWS account and billing information Acting as the Voice of the Customer for Enterprise customers and reporting on areas for improvement Suggesting innovative solutions on behalf of the customer experience Assisting with Enterprise customer communication during AWS critical launches and support events Developing detailed knowledge about AWS specific products and features Working with AWS teams to drive resolution of issues for customers Ensuring internal knowledge reference pages are updated This position requires that the candidate possess and maintain an active TS/SCI security clearance with polygraph. The role may require opting into a commensurate clearance for each government agency for which AWS work is performed. Basic Qualifications Associate's degree or above, or applicable certifications (A+, Network+, Security+) Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications Experience in leadership and/or account management positions Ability to dig into the details of a system or process to solve customer problems Proven success in a fast-paced support environment Demonstrated success driving cross-functional deliverables SQL and/or other relational database experience Strong fluency with Web Technologies and the Internet Understanding of cloud-based compute and storage concepts Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Work Locations USA, MD, Jessup - 24.00 - 43.00 USD hourly USA, VA, Herndon - 24.00 - 43.00 USD hourly Posted: October 17, 2025 (Updated about 2 months ago) Posted: July 17, 2025 (Updated 6 months ago) Posted: November 25, 2025 (Updated about 1 month ago) Posted: January 9, 2026 (Updated 14 days ago) Share this job Important FAQs for current Government employees Before proceeding, please review the following FAQs Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr