Cloud Solutions Support Engineer
3 settimane fa
Transform the everyday with us. We are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in the Smart Infrastructure Building business unit. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. Your Challenge As a Cloud Solutions Support Engineer your mission will be to ensure customer success by delivering responsive, high‑quality support for cloud solutions—working closely with multi‑functional teams to resolve issues efficiently and continuously improve the user experience. Your main activities will be: Technical Support & Troubleshooting Respond to customer inquiries and support tickets for cloud services Diagnose and resolve issues in cloud applications and configurations Bring up complex cases to R&D when needed Customer Engagement Communicate clearly and empathetically via email, chat, and phone Guide users on best practices for cloud product usage Ensure satisfaction through proactive follow‑ups Team Collaboration Partner with product, engineering, and operations teams Share customer insights to influence product development Knowledge Sharing Create and maintain internal/external knowledge base articles Contribute to FAQs, user guides, and training materials Continuous Learning Stay up‑to‑date on cloud offerings, tools, and support processes Qualifications Degree in Computer Science, IT, or equivalent experience 1–3 years in technical support or customer service (cloud preferred) Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python) Experience with AWS (plus Azure or Google Cloud is a bonus) Understanding of cloud services: VMs, storage, networking, identity management HVAC domain knowledge is a plus Strong communication and problem‑solving skills Dedicated, collaborative, and growth‑oriented mindset Fluent in English and Italian Eligible to work in Italy What We Offer Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options Never stop growing: plenty opportunities for continuous and individual learning journeys An inclusive team culture where you can be yourself Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. Applications must include a CV in English. #MakeYourImpact #J-18808-Ljbffr
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Cloud Solutions Support Engineer
4 giorni fa
WorkFromHome, Italia Siemens A tempo pienoTransform the everyday with us. We are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in the Smart Infrastructure Building business unit. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing,...
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Cloud Solutions Support Engineer
3 settimane fa
WorkFromHome, Italia Siemens Mobility A tempo pienoWe are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation....
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Cloud Solutions Support Engineer | Hybrid/Remote Milano
3 settimane fa
WorkFromHome, Italia Siemens Mobility A tempo pienoA leading technology company in Milan seeks a Cloud Solutions Support Engineer with expertise in providing high-quality support for cloud solutions. You will respond to customer inquiries, troubleshoot issues, and maintain knowledge base articles. The ideal candidate has a degree in Computer Science and 1-3 years of experience in technical support, alongside...
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Cloud Solutions Support Engineer — Hybrid/Remote Growth
3 settimane fa
WorkFromHome, Italia Siemens A tempo pienoA leading technology company is looking for a Cloud Solutions Support Engineer in Milano. This role ensures customer success by providing high-quality support for cloud solutions. Responsibilities include troubleshooting cloud services, guiding users, and collaborating with teams. Candidates should have a degree in IT or Computer Science, with 1-3 years of...
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Cloud System Engineer
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WorkFromHome, Italia WIIT - The Premium Cloud A tempo pienoOverview Cloud System Engineer In WIIT, società italiana con presenza in Germania e Svizzera e quotata presso Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di processi critici. Ricerchiamo valore in ogni...
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Cloud System Engineer
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Cloud System Engineer
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WorkFromHome, Italia WIIT - The Premium Cloud A tempo pienoCloud System Engineer In WIIT, società italiana con presenza in Germania e Svizzera e quotata presso Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di processi critici. Ricerchiamo valore in ogni cosa che...
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Cloud System Engineer
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Cloud Systems Engineer: Azure
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Cloud System Engineer
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WorkFromHome, Italia WIIT - The Premium Cloud A tempo pienoIn WIIT, società italiana con presenza in Germania e Svizzera e quotata presso Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di processi critici. Ricerchiamo valore in ogni cosa che facciamo mettendo al...
