Data Center Engineering Operations Chief Engineer, DCEO

2 settimane fa

Milano, Lombardia, Italia Amazon A tempo pieno
Data Center Engineering Operations Chief Engineer, DCEO

AWS Infrastructure Services (AIS) is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the critical equipment that ensures our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented individuals to join us.

You'll join a diverse team of engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver high standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This team works to maintain the critical physical infrastructure that supports Amazon Web Services, ensuring that the data center's MEP operates at 100% availability while providing first-class customer service.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center operates at peak efficiency. This involves planned preventative maintenance, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and third-party vendors.

Key Responsibilities:

  1. Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers.
  2. Assist in the design and build-out of new facilities.
  3. Act as an escalation point for facilities-related issues within the data center region.
  4. Perform root cause analysis of equipment failures.
  5. Troubleshoot and report facility and data server-level events within internal SLA.
  6. Create and deploy new standard practices for Engineering Operations Technicians and vendor support teams.
  7. Provide training and guidance to Engineering Operations Technicians.
  8. Ensure adherence to safety procedures by vendor and Amazon staff.
  9. Utilize internal Change Management Systems to manage building workflows.
  10. MV/LV Isolation to facilitate MV maintenance.
  11. Provide metric availability reporting on a weekly basis.

The successful candidate must demonstrate the following competencies:

  1. Ability to solve problems at their root, understanding the broader context.
  2. Aptitude for troubleshooting and problem-solving.
  3. Ability to maintain SLAs through proactive issue detection and immediate response.
  4. Proven experience reading SLDs and control schematics.
  5. Ability to follow support procedures and document issues in a trouble ticket system.
  6. Good judgment and instincts in decision-making.
  7. Ability to prioritize in a complex, fast-paced environment.
  8. Ownership of technical issues brought by customers.

Physical Requirements:

  • Work at heights and from ladders.
  • Perform physical tasks.
  • Work in a noisy environment with ear protection.

To apply, please submit a detailed copy of your CV in English.

Working location:
Our data centers are located in remote areas outside Milan, where access via public transport may be limited. A valid driving license is required for this role.

Work Schedule:
This is a 100% in-person onsite position due to the hands-on nature of managing mission-critical infrastructure. The role follows standard working hours (8 AM – 5 PM Milan time from Mo - Fri) with no shift work.

Working language:
The interview process at AWS will be conducted in English, as we are an international team based in the Greater Milan area.

About the team and AWS:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting or includes alternative experiences, don't let it stop you from applying.

Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit our accommodations page for more information.

Minimum Qualifications:

  • Bachelor's degree in Electrical / Mechanical Engineering or equivalent.
  • Strong working knowledge and experience of Data Center infrastructure (UPS, backup generator systems, chillers, etc.).
  • Full EU driving license and advanced level of English.
  • Experience in operations and on-call support for Data Center facilities or Mission Critical Plants.
  • Project Management experience.
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