Customer Success Management

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.Skills And CompetenciesMinimum 2 years of experience in customer success, account management, sales, or customer support rolesStrong stakeholder management and communication skills, with excellent verbal and written presentation abilitiesAbility to work independently and collaboratively, with high attention to detailSolid understanding of business concepts and workflows, particularly in Finance and Compliance use cases (e.g., KYC, Transfer Pricing)Fluent in English and Italian; French is a plusBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiencyInterest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical useWillingness to travel up to 25%EducationBachelor’s degree required, preferably in business, economics, finance, marketing, or related fields. Experience with GenAI projects is a plus.ResponsibilitiesDrive customer success and strategic engagement across Moody’s Strategic AccountsOwn customer success across the lifecycle, focusing on adoption, health, and retention at scaleServe as a trusted advisor, sharing best practices and relevant resources (e.g., training, webinars, product updates)Lead scalable engagements such as webinars and resource sharing to empower usersMaintain proactive relationships through outreach, in-person meetings, and feedback sessionsOrganize and lead onboarding, kickoffs, status calls, QBRs, and strategic sessionsMonitor product usage and provide insights to optimize customer outcomesCollaborate cross‑functionally to support continuous improvement and customer‑centric initiativesMaintain strong product knowledge and contribute to internal training resourcesIdentify and track risks and opportunities within assigned accountsCoordinate customer‑facing initiatives with internal teams (e.g., marketing, product development)Share knowledge pro‑actively and collaborate across the wider CSM teamAbout The TeamOur Customer Success team is responsible for driving purposeful, value‑based interactions to maximize retention, satisfaction, and loyalty.By joining our team, you will:Build deep relationships with Moody’s strategic clients and bring their voice into our business strategyCollaborate across Moody’s Strategic Accounts ecosystem to deliver impactful customer experiences, while also sharing best practices with the CSM teamContribute to a customer‑centric, inclusive, and collaborative cultureMoody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.#J-18808-Ljbffr