Director of Front of House

Do you want to be part of a steadily growing family‑owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel‑good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.Director of Front of House (m/f/d)Your TasksDirects Front of House (Front Office, Bell Boys, Guest Relation) such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.Participates in the development, implementation and review of the policies, procedures, practices and standards as per HQ instructions.Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.Assists in greeting VIP guests in absence of the GM/Resident Manager upon their arrival and escorts them to their room. Establishes good relationship and offers assistance throughout the whole length of their stay.Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.Accomplishes a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.Carry out other tasks as directed by the GM/Resident Manager.Your ProfileHospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.Good level or above, oral and written English and German; additional languages are a plus.3 to 5 years experience in a front office senior management position, preferably in a five star international hotel.Knowledge of cashier operations.Knowledge of hotel business operations.Knowledge of Up Selling techniques.Knowledge of maximizing revenues.Building teamwork.Developing others.Motivating others.Planning/Organization.Problem solving & Decision making.Influence.Initiative.Managing performance.Results oriented.Teamwork/Cooperation.Interpersonal skills.Listening and Oral Skills.Analytical thinking.Stress Management.Enthusiastic and pleasant personality.Friendly and caring.Proficiency in Microsoft Office software: Word, Excel and PowerPoint.Knowledge of Protel.Our BenefitsAll-inclusive onboarding for a good start at work.Healthy and balanced employee meals in our team restaurants (also on days off).Individual development planning and support through internal and external training and development opportunities.Cross‑exposure opportunities in other Falkensteiner hotels.Opportunities to help shape the future in a dynamic and open working environment.Attractive location for sports and leisure activities.Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services.We are looking forward to receiving your applicationTake a look at your future workplace: