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Customer Service Support

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Bergamo, Lombardia, Italia team A tempo pieno
Customer Service Support Agent

We are seeking a passionate and customer-oriented individual to join our team in Bergamo. As a Customer Service Support Agent, you will be responsible for managing administrative support requests, providing telephone and ticket-based support, promoting and selling the company's services, and collaborating with the team to improve processes.

Main Responsibilities:
  • Manage payments, renewals, and domain operations (registration, transfer, ownership change).
  • Provide prompt and efficient resolution of customer issues via telephone and tickets.
  • Identify upselling and cross-selling opportunities and promote the company's services.
  • Communicate professionally with customers, understanding their needs and offering tailored solutions.
  • Collaborate with the team to optimize service quality and improve processes.
Requirements:
  • Sales aptitude and customer-centric mindset.
  • Excellent knowledge of English (written and spoken).
  • Strong communication and problem-solving skills.
  • Proactivity, teamwork ability, and goal orientation.
  • Prior experience in customer service is an asset.