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Center Operations Specialist

1 mese fa

Napoli, Campania, Italia the USO A tempo pieno

***U.S. Citizenship Required***

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don't take our word for it. The external "Great Place To Work" survey found that:

  • The USO is a Certified Great Place to Work 2023-2024
  • 93% feel good about the ways we contribute to the community.
  • 93% are proud to tell others they work here.
  • 88% feel their work has special meaning: this is not "just a job."
  • 89% feel that when you join the company, you are made to feel welcome.
  • 91% feel people here are treated fairly regardless of their race.
  • 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)

  • Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.
  • Engage and interact with Center visitors, serving as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.
  • Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested.
  • Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities.
  • As directed by Center Operations Manager or other leaders, help to plan and oversee operational areas which may include programs, logistics, inventory management, budget, social media and database management.
  • Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media and website publications.
  • Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations.
  • Assist Center Operations Manager in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services.
  • With key internal and external stakeholders, assist in developing relationships with the U.S. Military, local community leaders, partners and donors to enhance awareness and support of the USO mission.
  • Coordinate with Center colleagues to ensure appropriate resources including volunteers, materials, and supplies are available for all programs, events, and activities.
  • Communicate key information to volunteers, including shift openings and policy changes. Maintain and generate reports from the volunteer database.
  • Direct prospective volunteers through the application process. Help coordinate on-the-job training for volunteers. Implement volunteer recognition events.
  • May be required to operate a USO or personal motor vehicle.
  • Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

  • High School Diploma or equivalent.
  • 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
  • Strong interpersonal, customer service and problem-solving skills.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including Microsoft Office Suite.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Willingness and ability to work non-standard hours as needed.
  • General knowledge of military community preferred.
  • Must be a strong advocate of the USO's mission.

Details

  • This position is located in Naples, Italy. Preference will be given to local candidates within commuting distance to the location.
  • U.S. Citizenship Required
  • Resume and cover letter are required for full consideration.
  • Background check – education, criminal and driving required.

If that's not enough to convince you, here are some direct quotes from employees:

  • The organization truly cares about the people who work here.
  • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests.
  • The mission alone provides a positive and meaningful purpose.

Apply today. Join the mission. Join Team USO.

***U.S. Citizenship Required***

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